Sr ServiceNow Technical Consultant - Sales and Order Management SOM
Oblytech · Remote · remote · Posted 35d ago
About a minute. You'll make an account on the way through.
About this role
About the Role:
Oblytech is looking for an experienced ServiceNow Technical Consultant with hands-on experience in Sales and Order Management (SOM). The consultant will be responsible for configuring, implementing, customizing, and supporting ServiceNow Sales and Order Management solutions based on business requirements.
The ideal candidate should have strong ServiceNow platform knowledge, experience working with order management processes and integrations, and the ability to work closely with business, functional, and technical teams.
ServiceNow Certified System Administrator (CSA) certification is required.
Key Responsibilities:
- Configure and implement ServiceNow Sales and Order Management solutions.
- Understand business requirements and translate them into ServiceNow technical solutions.
- Configure sales, quote, product, order, and fulfillment-related processes within ServiceNow.
- Work on end-to-end order lifecycle processes from order capture through fulfillment.
- Configure workflows, business rules, client scripts, UI policies, UI actions, notifications, and Flow Designer.
- Develop and maintain ServiceNow catalog items, forms, tables, fields, and related configurations.
- Configure and customize SOM modules based on business and operational requirements.
- Support product and service catalog configuration.
- Work with order decomposition, orchestration, fulfillment, and order tracking processes.
- Develop integrations between ServiceNow and external CRM, ERP, billing, inventory, fulfillment, and other enterprise systems.
- Work with REST and SOAP APIs and ServiceNow IntegrationHub where required.
- Create and maintain Script Includes, Business Rules, Client Scripts, ACLs, and other ServiceNow components.
- Provide post-implementation support and assist with platform enhancements.
Required Certification:
- ServiceNow Certified System Administrator (CSA) Mandatory
- Additional ServiceNow certifications will be considered an advantage.
Required Experience:
- 3+ years of overall ServiceNow experience.
- Strong hands-on ServiceNow configuration and development experience.
- Practical experience implementing or supporting ServiceNow Sales and Order Management.
- Experience working on at least one end-to-end ServiceNow implementation is preferred.
- Experience working with business and technical stakeholders.
- Experience with Agile/Scrum development environments.
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