Sr ServiceNow Technical Consultant - FSM

About the Role:

Oblytech is seeking Senior ServiceNow Technical Consultants to support a global ServiceNow implementation project focusing on Field Service Management (FSM) to design, configure, customize, and implement ServiceNow solutions supporting end-to-end field service operations. This is a role that requires hands-on experience in ServiceNow FSM, with knowledge of ServiceNow Mobile, integrations, and automation workflows being a plus.

Key Responsibilities:

• Design, configure, customize, and implement ServiceNow Field Service Management (FSM) solutions.
• Work with stakeholders to understand business processes related to field service operations, dispatching, scheduling, work orders, technicians, assets, and customer service.
• Configure and optimize Dispatcher Workspace for effective technician scheduling and dispatch operations.
• Implement and enhance Scheduling, Dynamic Scheduling and Optimization capabilities based on technician availability, location, skills, priority, and SLAs.
• Configure and customize the ServiceNow Mobile/FSM Mobile application for field technicians.
• Develop workflows, Flow Designer flows, business rules, client scripts, UI policies, script includes, notifications, and other platform components.
• Perform upgrades, enhancement assessments, and regression testing for ServiceNow FSM implementations.
  Identify opportunities for automation and optimization of field service operations.
• Strong problem-solving skills, attention to detail, and ability to work in offshore teams.

Certifications:

• Field Service Management (CIS-FSM)
• ServiceNow Certified System Administrator (CSA) or higher certifications (e.g., CAD, CIS)

Why Join Oblytech?

• Remote Work Possibility: Flexible remote work arrangements for candidates in India and Australia to support global clients seamlessly.
• Be part of a globally distributed support team working with high-impact enterprise customers.
• Exposure to cutting-edge ServiceNow modules, integrations, and application development.
• Competitive compensation and growth opportunities in a fast-paced IT consulting firm.