Sr. ServiceNow Business Analyst/Tester

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. ServiceNow Business Analyst/Tester based in United States.

This role combines business analysis, requirements engineering, and software testing within an Agile ServiceNow environment supporting U.S. Department of Defense customers. You will work directly with client representatives to translate business needs into clear requirements, workflows, user stories, and acceptance criteria. The position plays a critical role in validating ServiceNow capabilities and ensuring solutions meet functional and technical expectations. You will design and execute comprehensive test procedures, manage defects, and help protect existing functionality throughout each release. Working closely with Product Owners, Scrum Masters, developers, architects, and operations teams, you will help drive successful sprint delivery. The role offers an opportunity to contribute to mission-critical technology programs while applying ServiceNow expertise in a collaborative, client-facing environment. This is a fully remote position with core working hours aligned to the Eastern Time Zone.

Accountabilities: Lead requirements-gathering sessions with client representatives to identify, extract, and define functional and technical requirements, business processes, workflows, process flows, and use cases.

Translate current and future-state business needs into clear system requirements and Agile user stories, including epics, themes, functionality descriptions, technical requirements, and acceptance criteria.

Manage and prioritize user-story backlogs according to customer priorities and support the Product Owner in validating requirements and implemented capabilities.

Collaborate with solution architects and technical teams to understand implementation details, integration requirements, release scope, and expected functionality.

Support Scrum Masters with sprint planning and actively participate in Agile ceremonies, including standups, planning, backlog grooming, demonstrations, and other team activities.

Develop comprehensive test plans, test cases, test procedures, test scripts, and supporting test data to validate user stories and ensure acceptance criteria are met without negatively affecting existing functionality.

Execute functional and integration testing within test environments, identify defects, document findings, and collaborate with developers and architects to drive timely resolution.

Support Government Acceptance Testing and ensure identified defects and issues are appropriately tracked, prioritized, and resolved.

Maintain testing and requirements documentation using ServiceNow test management capabilities and related tools.

Demonstrate ServiceNow configurations and supporting capabilities to Product Owners and stakeholders, clearly explaining how requirements are addressed.

Support ServiceNow and REST API integrations by contributing to requirements gathering, test development, validation, and issue resolution.

Assist with production support activities and collaborate with Operations and Maintenance teams to investigate and resolve production issues.

Build strong relationships with customers and stakeholders through clear communication, effective facilitation, and reliable follow-through.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related technical field.

At least 5 years of experience as a Test Engineer within an Agile software development environment.

Required ServiceNow Certified System Administrator (CSA) certification.

U.S. citizenship required, with eligibility to obtain and maintain a DoD Secret security clearance .

Security+ certification or an equivalent certification is required or must be obtainable.

Hands-on experience with ServiceNow, including requirements gathering, testing, configuration validation, and REST API integrations.

Experience developing and managing user stories within Agile environments, including defining acceptance criteria and supporting backlog prioritization.

Experience with ServiceNow test management, test execution, test procedure development, and test script creation; experience with ServiceNow Automated Test Framework (ATF) is highly desirable.

Strong understanding of functional, integration, and regression testing practices and the ability to identify and communicate defects effectively.

Demonstrated experience working directly with client representatives and facilitating requirements or business-process discussions.

Strong analytical, critical-thinking, problem-solving, and decision-making skills.

Excellent written and verbal communication skills, with the ability to explain technical requirements and configurations to both technical and non-technical stakeholders.

Strong interpersonal skills and the ability to establish rapport, credibility, and trust with customers and cross-functional teams.

Ability to work independently while collaborating effectively with Product Owners, Scrum Masters, architects, developers, and operations teams.

Ability to work remotely during core hours of 7:00 AM–4:00 PM Eastern Time, Monday through Friday , excluding government holidays.

Benefits

Competitive salary package.

Approximately 95% of employee medical, dental, and vision coverage paid by the employer.

100% employer-paid employee life insurance, short-term disability, and long-term disability coverage.

401(k) plan with employer matching and profit-sharing opportunities.

Flexible Spending Accounts (FSA) for healthcare and dependent-care expenses.

11 standard paid holidays.

3 weeks of annual paid leave.

Fully remote work arrangement.

Opportunity to support mission-critical ServiceNow and technology programs serving government customers.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1