Sr Service Operations Associate
Gartner · Gurugram · onsite · Posted 5d ago
Undisclosed1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
What You Will Do
What You Will Need
What You Will Get
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Global Sales Services Operations (GSSO) is the team that helps shape Gartners mission-critical sales and services priorities and works with sales and services leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartners sales and services teams, which drive approximately 3B in Contract Value (CV). You will partner with business leaders across Gartner to support global sales and services teams comprised of nearly 9,000 associates who sell to and service every major function across the enterprise.
What You Will Do
- Respond to service team inquiries and assist in troubleshooting and resolving challenges w.r.t data as well as process challenges
- Organize and maintain documentation pertaining to troubleshooting of known issues in process, data and products
- Assist management in creating training materials pertaining to newly launched products by Automation Team
- Take lead in delivering exceptional service to stakeholders with desired quality, accuracy, timeliness and establish a strong excellence at:
- Process management and quality control: Own key processes to become a process champion; maintain/ update process maps for all the activities performed by support team
- Stakeholder management and reporting: Prepare monthly reports on team performance for internal stakeholder consumption
- Innovation and process optimization: Ideate on process optimization for current processes; identify opportunities to improve productivity through collaboration with development team/leaders to continuously seek and learn new ways to solve problems
- Collaboration with peers/team members: Participate in training new members of the team across all the processes
What You Will Need
- Science, Business/Economics, Operations graduate with 1-3 years of experience in process management, multi-team coordination management.
- Excellent written, verbal communication skills with an ability to convey insights in a group meeting
- Intermediate excel skills
- Comfortable understanding data and working with large data points
What You Will Get
- Competitive salary, generous paid time off policy, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more.
- Collaborative, team-oriented culture that embraces diversity
- Professional development and unlimited growth opportunities
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
AutomationGlobal Sales3Bhuman resourcesprocess optimizationnavigationMonthly Reportsmedical insuranceQuality ControlCommunication SkillsoperationsSalesService OperationsArtificial IntelligenceProcess Management
About Gartner
Gartner
Management Consulting
3.7k+
employees
1979
47 years old
Stamford, CT
United States
₹18L PA avg
Avg at Gartner
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Gartner provides actionable insights, guidance, and tools that enable faster, smarter decisions and stronger performance on an organization’s most critical priorities.
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Management ConsultingConsultingInternetAnalytics & KPO
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