Sr. Salesforce Engineer- Service

Immediate Joiners Only

Job Role

Sr. Salesforce Engineer Service - Design, build, and ship well-tested features while setting high standards for code quality and maintainability - Develop advanced Apex (triggers, classes, queueable, schedulable) for Work Orders, Service Appointments, Assets, and FSL entities. - Build enterprise grade LWCs for dispatcher console extensions, technician mobile UI, and service timeline components. - Implement robust integrations with CTI, IVR, scheduling engines, inventory/ERP using REST/SOAP and Platform Events. - Customize and extend FSL Core: Service Resources, Territories, Skills, Shifts, Work Types, and Maintenance Plans. - Engineer custom scheduling and optimization logic (travel time, capacity models, load balancing) using FSL APIs. - Implement Omni Channel routing, presence, case/work order assignment rules with Apex/LWC support. - Troubleshoot complex scheduling, mobile sync, routing, and dispatch failures across multi system integrations. - Optimize Apex, SOQL, and async processing for large case, work order, and appointment volumes. - Create reusable Apex frameworks, utility classes, LWC helpers, and test data factories. - Deliver high-quality unit/integration tests and support CI/CD pipelines for FSL-focused releases. - Leverage Agentforce Vibes, Salesforce Copilot and other AI-assisted coding to accelerate delivery and code quality. - Create design docs including data models, sequence diagrams, and integration specs.

Qualification

Bachelor's in Computer Science or related field or equivalent work experience Salesforce PD1 certification

7-9 Years of experience Key Experience/Co mpetencies - Hands on experience with Apex, Lightning (LWC), and SOQL/SOSL. - Handson experience with SOAP, REST, and Bulk APIs, including API design, development, and management. - Strong understanding of the Salesforce platform, Service Cloud, Salesforce FSL including its architecture, capabilities and constraints. - Good understanding of DevOps practices and tools such as Copado and Jenkins, including designing and optimizing CI/CD pipelines. - Experience in building scalable data models, security models, and complex technical solutions for Sales and Sales Operations - Experience with middleware products for integration - Experience in Agentforce, Copilot, AIpowered development practices, prompt engineering standards, and smart coding accelerators to enhance team productivity and technical design quality. - Experience working in Scrum/Agile based development environment - Self-driven and ability to handle handles ambiguity and escalations. - Excellent Stakeholder communication (Written/verbal). Ability to translate business outcomes into technical direction, set expectations and tradeoffs clearly. Experience/Co mpetencies (Nice to Have) - Proficiency in modern JavaScript beyond basic LWC usage