Sr. Sales Manager: Call centre (Unsecured Business Loan)

Job Title: Senior Sales Manager

Location: Gurgaon (Work from Office)

Reporting To: Sales Head

Department: Sales – Lending

Education: Bachelor's degree in business, Finance, or related field.

Candidate Profile

• Experience: 8+ years in sales with at least 3–4 years in team management.
• Industry: Banking, NBFC, Fintech, or Loan Industry (Personal Loans / Business Loans preferred).
• Team Management: Experience handling large inside sales or Telecalling teams (50+ members).

Job Summary

We are looking for an experienced Senior Sales Manager to lead and manage a large inside sales/telecalling team focused on loan products. The role requires strong leadership capabilities, a deep understanding of credit products, and the ability to drive aggressive sales targets while ensuring compliance and operational efficiency.

Key Responsibilities

1. Sales Target Achievement

• Drive the team to achieve daily, weekly, and monthly sales and disbursement targets.
• Monitor productivity and ensure consistent improvement in sales performance.

2. Team Leadership & Performance Management

• Lead, mentor, and manage a large sales team (50+ members) including supervisors and agents.
• Conduct regular performance reviews, coaching sessions, and quality monitoring of calls.
• Provide feedback on sales pitch, objection handling, tonality, and closing techniques.

3. Operational Management

• Manage and optimize key sales KPIs such as conversion rates, average handling time (AHT), and revenue per RM.
• Ensure smooth functioning of the telecalling / inside sales operations.

4. Hiring & Team Development

• Lead recruitment, onboarding, and training of new team members to scale operations.
• Build a high-performing sales culture through structured training and continuous mentoring.

5. Sales Strategy & Reporting

• Analyse sales data, pipeline, and trends to identify improvement opportunities.
• Prepare performance dashboards and reports for senior management.

6. Compliance & Process Adherence

• Ensure all sales activities and loan processes follow internal policies, SOPs, and regulatory guidelines of the Reserve Bank of India.

7. Market & Competitive Intelligence

• Track market trends, competitor strategies, and product positioning to refine sales approach.

Skills:

• Strong leadership and team management skills
• Excellent negotiation and communication abilities
• Strong understanding of credit and financial products
• Proven track record of achieving sales and disbursement targets