Sr. Representative, Operations

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Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Core Responsibilities

The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities may evolve and additional duties may be assigned as needed.

• Define a Golden Set of labels by reviewing sample data and applying predefined labels to identify missing and/or unnecessary labels on a project-by-project basis.

• Complete assigned data labeling tasks in line with productivity and quality targets, defined per project.

• Add clear and concise notes where none of the labels apply to the content being reviewed.

• Review and map customer feedback during any gaps in labeling tasks.

• Work on projects that may involve listening to or reading case summaries and making annotations on quality across text and audio formats.

Qualifications, Background & Experience Required

• Experience as a data labeler preferred 2 years, open to candidates with a minimum of 6 months of experience.

• Experience in data labeling, ideally supporting similar programs in the relevant language.

• Proficient in FLP - minimum B2 level

• Exceptional reading, comprehension, and communication skills-both verbal and written, with the ability to concisely describe unlabeled content.

• Demonstrated commitment to quality, accuracy, and consistency, strong analytical thinking with an aptitude for root cause analysis.

• Strong organizational and time-management skills a self-starter who is proactive and action-oriented.

• High-performing individual with a dedication to excellence and eagerness to learn new technologies.

• Bachelor's degree in any stream - preferred.

• Candidates with prior experience in customer service, data research, or data analysis roles will be an added advantage.

Core Competencies for Labelling Role

• Product Understanding & Curiosity for Technology: Strong understanding of digital platforms and enthusiasm for learning new technologies.

• Language Proficiency & Communication: strong written and verbal communication skills.

• Quality & Analytical Thinking: High attention to detail with a commitment to accuracy, consistency, and strong analytical/problem-solving skills.

• Organization & Initiative: Effective time management, strong organizational skills, and a proactive, self-driven approach.

Disclaimer:-

Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

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