Sr Project Manager - Salesforce
TTEC Digital · Hyderabad · onsite · Posted 26d ago
Undisclosed8–12 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Project Manager - Salesforce
At TTEC Digital, everything we do helps our clients fuel exceptional experiences for their customers. Together, we help our clients develop strategic customer experience design, integrate data, and orchestrate industry-leading technology.
Job Expectations
TTEC Digital is expanding its Salesforce practice in Hyderabad, India. As a Project Manager - Salesforce, you will be responsible for managing end-to-end Salesforce project delivery, ensuring projects are delivered on time, within scope and budget, while maintaining strong client relationships and delivery quality.
The role requires strong project management, stakeholder management, Agile/Scrum delivery, risk management, and a good understanding of Salesforce implementations.
Roles Responsibilities
- Manage end-to-end Salesforce projects from initiation through delivery and closure.
- Develop and maintain project plans, schedules, milestones, dependencies, and delivery commitments.
- Work closely with clients, Product Owners, Business Analysts, Architects, Developers, QA, and other stakeholders.
- Lead project governance, status meetings, steering committee meetings, and client communications.
- Manage scope, schedule, budget, risks, issues, dependencies, and change requests.
- Track project progress, identify potential delays or risks, and drive corrective actions.
- Facilitate Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement.
- Ensure effective coordination between distributed teams and client stakeholders.
- Monitor resource requirements, utilization, capacity, and project priorities.
- Ensure deliverables meet agreed quality, timelines, and acceptance criteria.
- Manage escalations and facilitate resolution of project and delivery issues.
- Prepare project status reports, dashboards, RAID logs, and other governance documentation.
- Support estimation, proposals, RFP/RFI responses, and project planning for new Salesforce opportunities.
- Identify opportunities for process improvement and drive continuous improvement across project delivery.
- Ensure effective communication across technical and business teams throughout the project lifecycle.
Eligibility Required Skills
- Bachelors degree in Engineering, Computer Science, Business, or equivalent.
- 8-12+ years of IT project management experience, with significant experience managing Salesforce projects.
- Strong understanding of Salesforce implementations and the Salesforce ecosystem.
- Proven experience managing Agile/Scrum projects and distributed teams.
- Strong experience in client management, stakeholder management, risk management, and project governance.
- Experience with project planning, estimation, budgeting, resource management, and delivery tracking.
- PMP, PRINCE2, Salesforce certifications, or Agile/Scrum certifications are preferred.
- Strong communication, presentation, negotiation, and problem-solving skills.
- Ability to manage multiple priorities and work with geographically distributed teams.
- Strong ownership, accountability, and ability to operate in a fast-paced consulting environment.
Key Focus
Project Delivery | Client Management | Agile/Scrum | Governance | Risk Issue Management | Resource Planning | Stakeholder Management | Salesforce Delivery
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ExperienceAgilebacklog refinementissue managementproject governanceproject managerProcess ImprovementProject ManagementPMPPrince2Project DeliveryIT Project ManagementBudgetingArtificial Intelligence
About TTEC Digital
TTEC Digital
IT Services & Consulting
1984
42 years old
Englewood
US
₹15.4L PA avg
Avg at TTEC Digital
About
At TTEC Digital, we offer customer experience consulting, software, and technology services at the intersection of contact center, CRM, AI and analytics. We call this intersection the point of conversation and we apply our expertise here to drive shareholder value for our clients in the form of revenue growth, cost reduction, and productivity improvement.
Industries
Analytics & KPOBPO
Employee ratings
10 reviews
3.6/ 5
Culture
3.6
Career growth
3.3
Work-life
3.9
Employees rate it well for
Company Culture37Work-Life Balance37
Find them on