Sr Project Manager, Professional Services

About You 1. Project Client Delivery Excellence

• Drive Complex Engagements: Lead end-to-end delivery of complex, concurrent, enterprise-level customer projects from kickoff to sign-off within fast-paced environments.
• Scope Milestone Management: Prepare enterprise customers for deployment, establish clear success criteria, track deliverables, set targets, manage resources, and ensure project execution adheres to deadlines and budgets.
• Risk Issue Governance: Proactively identify, track, and mitigate project risks and technical dependencies.
• Stakeholder Alignment: Serve as the single point of contact and escalation owner for customer executives, cross-functional internal teams (Engineering, Customer Support, Sales, Technical Account Managers), and third-party partners.
• Quality Performance: Execute quality control throughout project lifecycles to ensure deliverables meet or exceed Rubriks standards and customer business objectives.

2. PMO Governance Process Optimization

• PMO Governance: Partner with PS leadership to help build, refine, and maintain the PMO governance framework, including standard operating procedures, project methodologies, and key performance indicators.
• Continuous Improvement: Audit project workflows and delivery tools to identify bottlenecks, driving initiatives that enhance operational efficiency, margins, and customer satisfaction.
• Resource Capacity Planning: Assist in establishing best practices for resource allocation, utilization tracking, and project health reporting across the PS portfolio.

3. Leadership Mentorship

• Coach Mentor: Serve as a mentor to associate and mid-level PMs, providing guidance on client management, conflict resolution, scope control, and career growth.
• Thought Leadership: Share best practices, templates, and lessons learned across the team to foster a culture of continuous learning and high performance.

Qualifications

• 8+ years of direct Project Management experience delivering customer-facing, enterprise technical projects within a Professional Services or Consulting organization.
• PMP (Project Management Professional) certification
• Proven experience building or scaling PMO governance models supported by AI, standard delivery methodologies, and project health tracking processes.
• Track record of managing multiple complex, high-visibility client engagements concurrently in a fast-paced technology environment.
• Demonstrated experience mentoring, coaching, and developing junior to mid-level project managers.
• Expert knowledge of modern project management tools (e.g., Smartsheet, Jira, Confluence, Asana) as well as Google Workspace.
• Exceptional executive communication, stakeholder management, negotiation, and conflict resolution skills.

Preferred / Plus Qualifications

• Technical Background: Prior hands-on experience or foundational knowledge in Data Management, Cloud Infrastructure (AWS, Azure, GCP), Data Protection, Enterprise Storage, Cybersecurity, or SaaS delivery is a strong plus.
• Additional certifications such as Agile/Scrum (CSM, PMI-ACP) , ITIL , or Prosci Change Management .
• Strong financial acumen regarding professional services metrics (e.g., revenue recognition, margin, utilization, project profitability).

About the Team

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