Sr. Product Trainer

About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Pune. You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best. To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do: LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! LogicMonitor is seeking a Senior Product Trainer to join our Global Product Training team in India. In this role, you will deliver high-impact live product training classes for customers and partners, helping them build the practical knowledge and technical confidence required to successfully adopt, operate, and scale the LogicMonitor platform. This role combines expert facilitation, platform expertise, and hands-on technical instruction. You will teach foundational and advanced LogicMonitor concepts to customers, partners, and internal audiences through live in-person and virtual training, including hands-on lab experiences. You will also contribute to course content, hands-on labs, partner enablement assets, certification readiness, and continuous improvement of the overall learning experience. This is a training delivery role that requires strong facilitation skills, technical credibility, and the ability to guide diverse audiences through hands-on product learning

Here's a closer look at this key role: Product Training Facilitation

• Deliver live product training classes for customers, partners, and employees through instructor-led, virtual, recorded, private, and public sessions
• Facilitate hands-on labs, workshops, and scenario-based learning across foundational, intermediate, and advanced LogicMonitor topics
• Explain monitoring, observability, AIOps, cloud, integrations, troubleshooting, configuration, alerting, dashboards, reporting, and operational workflows to diverse technical audiences
• Facilitate inclusive, engaging learning experiences that adapt to administrators, engineers, consultants, architects, and other technical stakeholders
• Manage training operations, including session setup, learner management, lab readiness, attendance, feedback, and post-session follow-up
• Use learner feedback, engagement signals, assessments, and outcomes to improve facilitation quality and course effectiveness
• Enable partner delivery teams to implement LogicMonitor according to platform best practices and standards
• Facilitate partner workshops and labs covering implementation methods, configuration standards, customization, deployment patterns, optimization, and service delivery readiness
• Mentor partner delivery teams across onboarding, implementation, automation, and ongoing platform operations
• Support partner certification, competency assessments, renewals, audits, and readiness tracking

Developer Training Facilitation

• Design and maintain training materials, including presentations, instructor guides, learner guides, hands-on labs, videos, assessments, simulations, demos, and job aids
• Design and maintain technical labs, demos, and code samples leveraging APIs, SDKs, scripting, integrations, and automation frameworks
• Develop scripts, integrations, and sample applications using languages such as Groovy, PowerShell, Python, Java, or similar technologies to demonstrate real-world use cases
• Contribute to reusable technical enablement assets beyond formal training, such as implementation playbooks, developer enablement resources, GitHub repositories, partner guides, and technical reference materials
• Use AI tools to accelerate and improve content development, training delivery, lab design, program management, and operational efficiency

What You'll Need:

• Bachelor’s degree in Computer Science, Information Technology, Education, a related field, or equivalent professional experience
• 6+ years of experience in technical training, product training, professional services, or a related role in SaaS, IT operations, cloud infrastructure, or enterprise technology
• Proven experience facilitating instructor-led, virtual, workshop-based, and lab-based technical training for customer, partner, and internal audiences
• Ability to translate complex technical concepts into clear, practical instruction for audiences with varying levels of technical expertise
• Strong understanding of IT infrastructure, monitoring, observability, cloud technologies, SaaS platforms, and enterprise operations
• Working knowledge of APIs, automation, integrations, and software development concepts in SaaS or enterprise environments
• Hands-on experience with scripting, automation, or integration technologies such as Groovy, PowerShell, Python, Java, or similar
• Strong communication, presentation, facilitation, stakeholder management, and cross-functional collaboration skills
• Ability to work effectively across global time zones and support training needs for customers, partners, and internal teams
• Ability to travel 25 to 50% for customer training, partner workshops, and internal events.

Preferred Qualifications

• Familiarity with LogicMonitor or comparable monitoring, observability, or AIOps platforms such as Datadog, Dynatrace, New Relic, etc.
• Working knowledge of LMS platforms such as Skilljar, Thought Industries, Intellum, etc.
• Hands-on use of virtual lab platforms such as CloudShare, Instruqt, or similar
• Background enabling GSI partners, professional services partners, managed services providers, or implementation partners
• Familiarity with cloud platforms such as AWS, Azure, or GCP, plus DevOps tools and workflows
• Instructional design experience, certification, or formal background in adult learning methodologies
• Experience developing technical training content, including labs, eLearning, videos, assessments, certification materials, and instructor-led courseware
• Experience using AI tools to improve content development, technical enablement, training operations, or learner engagement. Click here to read our International Applicant Privacy Notice. LogicMonitor is an Equal Opportunity Employer At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best. For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Notice Regarding Use of AI in Hiring We use artificial intelligence tools to assist with reviewing job applications, such as matching skills and experience to job requirements. These tools support, but do not replace, human review. All hiring decisions are made by our recruiting and hiring teams. You may opt out of AI processing at any time, and your application will still be reviewed. To opt out, please contact us at opt.out@logicmonitor.com. By submitting your application, you acknowledge this notice. Our goal is to ensure an accessible and inclusive experience for every candidate. If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form. Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.