Sr Product Specialist, GSSO
Gartner · Gurugram · onsite · Posted today
Undisclosed3–8 yrsfulltimeSourced from
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About this role
Job Summary
What You Will Do
What You Will Need
What You Will Get
Global Sales Services Operations (GSSO) is the team that helps shape Gartners mission-critical sales and services priorities and works with sales and services leaders to drive tactical and analytical insights. As an associate on the GSSO team, youll be at the forefront of the ongoing transformation of Gartners sales and services teams, which drive approximately 3B in Contract Value (CV). You will partner with business leaders across Gartner to support global sales and services teams comprised of nearly 9,000 associates who sell to and service every major function across the enterprise.
What You Will Do
- Manage Salesforce administration activities including user setup, access management, role-based access controls (RBAC), permission set groups, delegated administration, and environment support.
- Partner with Product Managers and business stakeholders to gather requirements, document business needs, and translate them into well-groomed user stories and backlog items.
- Maintain high-quality Jira documentation, linking user stories to epics, initiatives, and product discovery activities while supporting sprint planning and agile ceremonies.
- Execute data governance activities, perform data audits, and leverage tools such as Salesforce Inspector, Data Loader, and SOQL-based processes to support administrative operations and mass updates.
- Support product releases, testing, deployment activities, and process improvements to ensure successful adoption of sales technology solutions.
- Create and maintain process documentation, standard operating procedures, knowledge articles, and training materials to drive operational scale and user enablement.
- Collaborate with cross-functional teams including IT, Engineering, Sales Operations, Change Management, and Technical Support teams to improve seller workflows and overall platform effectiveness.
- Leverage AI-powered tools to improve operational efficiency, enhance ticket quality, automate routine tasks, and generate actionable business insights.
What You Will Need
- Bachelors degree or equivalent professional experience.
- 3+ years of experience in Sales Operations, Sales Support, Product Management, Business Analysis, or Salesforce-focused operations roles.
- Hands-on Salesforce Administration experience or similar CRM tools experience, including Object Manager, User Management, Profiles, Permission Sets, Permission Set Groups, and Delegated Administration.
- Experience with Salesforce administrative tools such as Data Loader, Salesforce Inspector, and data governance processes.
- Understanding of Agile methodologies with experience writing user stories, managing backlogs, and working within Jira and Scrum environments.
- Strong process documentation, workflow mapping, and training development skills.
- Excellent communication and stakeholder management skills with the ability to collaborate across technical and non-technical teams globally.
- Demonstrated ownership, problem-solving ability, and a continuous improvement mindset.
- Salesforce Certified Administrator (SADM-201) strongly preferred; CSPO or other Agile certifications are a plus.
- Comfort leveraging AI tools to improve productivity, analysis, and operational effectiveness.
What You Will Get
- Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!
- Collaborative, team-oriented culture that embraces diversity
- Professional development and unlimited growth opportunities
Sourced from naukri
Skills
AgileAccess Management3BAdministrative Operationsagile certificationsbusiness processbusiness insightsBusiness RequirementsauditsBusiness AnalysisAI ToolsAdministrationArtificial Intelligence
About Gartner
Gartner
Management Consulting
3.7k+
employees
1979
47 years old
Stamford, CT
United States
₹18L PA avg
Avg at Gartner
About
Gartner provides actionable insights, guidance, and tools that enable faster, smarter decisions and stronger performance on an organization’s most critical priorities.
Industries
Management ConsultingConsultingInternetAnalytics & KPO
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