Sr Product Specialist - Adoption

What will I be doing

• Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
• Drive demos, walk-through and solution reviews with customers.
• Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.
• Configure Zenoti to meet customer business scenarios
• Identify risks based on current product capabilities; define and implement mitigation plans
• Address customer issues and concerns in a timely fashion to ensure customer satisfaction
• In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service.
• Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.
• To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios.
• Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.
• Ensure the adherence to SLAs, and key metrics according to the organization's goals and objectives
• Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.

What skills do I need

• 3-7 years of experience in Implementation and support of Enterprise products
• Strong software exposure and ability to master product functionality
• Documentation
• Project management
• Demos and customer presentations
• Logical, analytical and problem-solving skills
• Web Design using HTML, JavaScript
• MS Office, JIRA, Basecamp
• Wellness/spa industry experience

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