Sr Product Manager - Forex & INR Cards

Senior Product Manager - Forex & INR Cards

The Senior Product Manager will lead the end-to-end strategy, development, launch, and lifecycle management of the company s Forex and INR card portfolio. The role will be responsible for building customer-focused, compliant, scalable, and commercially successful card products for corporate, retail, student, and travel segments.

Experience: 8 - 12 years

Location: Mumbai (HO)

Key Responsibilities

• Own the product strategy, roadmap, development, launch, and lifecycle management of Forex and INR cards.
• Identify new product opportunities through customer research, market analysis, and competitor benchmarking.
• Define product requirements and coordinate implementation with technology, operations, compliance, finance, sales, and customer-service teams.
• Manage integrations with issuing banks, card networks, processors, payment gateways, and technology partners.
• Design and improve customer journeys covering onboarding, KYC, card issuance, loading, payments, refunds, reversals, disputes, and card closure.
• Ensure compliance with applicable RBI, FEMA, PPI, KYC/AML, card-network, information-security, and internal risk requirements.
• Develop pricing, fee structures, foreign-exchange margins, transaction limits, and commercial propositions.
• Drive card acquisition, activation, transaction volumes, revenue, profitability, usage, and customer retention.
• Monitor authorisation rates, failed transactions, reversals, settlements, fraud, chargebacks, and customer complaints.
• Lead product testing, user-acceptance testing, pilot launches, go-live readiness, and post-launch performance reviews.
• Manage product incidents and escalations, including root-cause analysis and timely corrective action.
• Prepare product dashboards, business reports, and performance presentations for senior management.
• Maintain product documents, SOPs, process notes, customer communications, terms and conditions, and training materials.
• Train sales, operations, branches, agents, and customer-service teams on product features and processes.
• Manage vendor relationships, contracts, service-level agreements, costs, and delivery performance.
• Identify opportunities for automation, digital innovation, and AI-enabled customer experiences.

Candidate Profile

• Bachelor's degree in business, finance, technology, or a related discipline; an MBA is preferred.
• 8-12 years of experience in cards, payments, banking, fintech, foreign exchange, or prepaid products.
• Strong understanding of Forex cards, INR prepaid cards, digital payments, and card-processing systems.
• Working knowledge of RBI, FEMA, PPI, KYC/AML, and card-network requirements.
• Experience managing technology integrations and working with issuing banks, processors, Visa/Mastercard, and payment partners.
• Demonstrated experience in launching and scaling card or payment products.
• Strong analytical, commercial, stakeholder-management, and problem-solving capabilities.
• Excellent written and verbal communication skills.

Key Performance Indicators

• Cards issued and activated
• Growth in transaction value and volume
• Active-card and repeat-usage rates
• Revenue and product profitability
• Customer acquisition and retention
• Transaction success and authorisation rates
• Reduction in failed transactions, reversals, complaints, and fraud
• On-time delivery of product releases
• Regulatory and audit compliance
• Partner and vendor SLA performance

Preferred Competencies

• Product ownership, customer focus, commercial thinking, regulatory awareness, data-driven decision-making, cross-functional leadership, innovation, attention to detail, and execution discipline.