BENGALURU · FULLTIME
Sr. Product Manager, Digital Services AI
The Networker
Bengaluru · onsite · Posted 13d ago
Sourced from
Undisclosed6–11 yrsfulltimeBengaluru
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Section · 01
About this role
Job Summary
Responsibilities
Requirements
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
The Digital Services AI Product team is building the foundation for the next generation of help experiences on eBay. We are focused on making support personalized, effortless, fast, and trusted, providing seamless help where and when customers need it.
With hundreds of millions of listings and a global community of buyers and sellers, eBay's scale creates a unique opportunity to transform how people find help, resolve issues, and navigate an increasingly complex global commerce and regulatory environment. We are developing an ecosystem of AI Agents and composable AI platforms that enable adaptive, scalable help experiences across every customer touchpoint.
As a Senior Product Manager, you will define and lead the strategy for how we design, build, and scale AI-powered help experiences, including capabilities that help eBay address product regulatory compliance requirements and policies at scale. You will work closely with design, engineering, data science, operations, policy, legal, and compliance teams to turn emerging AI capabilities, customer needs, and regulatory requirements into simple, trusted, and impactful products for customers and the business.
Responsibilities
- Define the product strategy, roadmap, and execution for AI Agents, composable AI platforms, and capabilities supporting product regulatory compliance and trusted commerce experiences.
- Identify opportunities to use AI, automation, and data to improve how regulatory requirements and product policies are understood, operationalized, and surfaced across customer experiences.
- Translate customer, business, policy, and regulatory needs into clear, actionable product direction and requirements.
- Partner with Legal, Policy, Compliance, Risk, Operations, Engineering, Design, and Data Science to build scalable solutions that balance customer experience, regulatory obligations, and business objectives.
- Use data and experimentation to guide decisions, measure impact, identify emerging risks, and drive continuous improvement.
- Bring customer insights, regulatory developments, data, and industry trends together to inform product strategy and improve the product experience.
- Develop scalable capabilities that can adapt to evolving product regulations, marketplace policies, and requirements across markets and jurisdictions.
- Partner closely with design, engineering, and data science to deliver reliable, explainable, and high-quality AI-powered products at scale.
- Build alignment and strong partnerships across teams to stay focused on shared goals and drive execution across complex, cross-functional initiatives.
- Keep customer trust, safety, and ease of use at the center of product decisions while enabling eBay to meet its regulatory and policy commitments.
Requirements
- 6+ years of product management experience, ideally including experience with AI/ML, data-driven products, trust, risk, compliance, policy, or marketplace platforms.
- Experience applying AI and automation to improve customer experiences and solve complex customer or business problems, such as conversational AI, decisioning, classification, policy interpretation, or workflow automation.
- Experience working on product regulatory compliance, trust, risk, policy, or other regulated product domains is highly valued.
- Ability to translate complex regulatory, policy, operational, and technical requirements into scalable product capabilities and intuitive customer experiences.
- Skilled at using data and insights to uncover opportunities, drive prioritization, assess risk, and measure success.
- Technical fluency and foresight to collaborate effectively with engineers, data scientists, and AI/ML teams.
- Strong judgment when working with AI-powered products where accuracy, explainability, customer trust, and regulatory compliance are important.
- High ownership mindset with a bias for action and focus on creating customer and business impact.
- Exceptional leadership, communication, and collaboration skills across technical and non-technical teams, including Legal, Compliance, Policy, and Operations.
- Experience building 0 1 products and navigating ambiguity, evolving requirements, and complex stakeholder environments with confidence.
- Experience in e-commerce, marketplaces, customer support, self-service, trust, risk, or regulatory technology is a plus but not required.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer ExperienceAutomationCustomer Supportclassificationdigital servicesproduct managerConversational AiE-commerceAI ToolsRegulatory ComplianceoperationsLegalcomplianceProduct ManagementData ScienceArtificial IntelligenceMachine Learning