Sr - Product Analyst
HCA Healthcare · Hyderabad · onsite · Posted 34d ago
Undisclosed5–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Title Name Senior Product Analyst
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Job Purpose
The HCA Senior Product Analyst leads activities ensuring the creation, adoption, and improvement of assigned processes within a ServiceNow application. This position owns the definition of product goals, aligning those goals to both HCAs strategy and industry best practices, and promoting them to business, IT leaders, and other stakeholders. The Senior Product Analyst will work closely with internal and external stakeholders to design, implement and manage the assigned process workflows within the organization. Operational responsibilities include, end-to-end ownership of one or more processes within their managed ServiceNow application(s), creating requirements for implementation of processes, and serving as a subject matter expert within the ideation phase to determine the execution path.
The Product Analyst will interact and collaborate with users from supported hospitals, representatives from the HCA division service desks and shared service centers, vendor representatives and other HCA corporate departments to ensure expected value is realized.
GENERAL RESPONSIBILITIES (The essential responsibilities and accountabilities of this position including interactions with other departments and outside vendors, if applicable, in PRIORITY order.)
End-to-end ownership of assigned Processes (Design, Implement, and Execute)
Owns, creates, and maintains assigned process documentation
Owns, creates, and maintains end-user training for assigned processes
Consults with Departments and Divisions on specific needs to offer proposed solutions, and implements appropriately
Provides expertise in process/product design, including elicitation and prioritization of business requirements
Identifies and monitors process KPIs and reports to leadership in agreed-upon cadence
Identifies Process Improvement Opportunities and develops plan(s) to implement; continuously strives to increase process maturity, efficiencies, and effectiveness.
Follows all ITIL processes in relation to personal/team ticket management
Investigates problems and risks to define propose solutions and/or mitigations
Understands all Administrative functionalities of the custom built and CSM, ServiceNow, applications and understands their impact on process workflows
Documents accordingly in the HCA ISAM
Implements a Governing Board to review and approve enhancement requests
Assists in prioritization and scope of work requests for either the development team or vendor engagement
Completes all assigned deliverables and contributes to success of projects and annual tool upgrades
Communicates with end users and other stakeholders through multiple channels
Implements and Facilitates User Review Groups
Builds and enhances relationships across the enterprise
Creates an environment that encourages information sharing, team-based resolutions, cross-training, and focus on quick and effective problem resolution.
Investigates and troubleshoots application issues, performs root cause analysis and works with the team to recommend and implement solutions.
Independently handles end-user requests and incidents, follows up to determine the resolution and communicates efficiently.
Serves as process/product expert and liaison on audit-related inquiries.
Focused collaboration with the SMO ServiceNow team including Developers and other Product Analysts, to ensure adherence to tool best practices and standards
RELEVANT WORK (Minimum amount of specifically related experience which is required to perform the role at this level.
Experience Note in Other additional specific exp.)
Less than 1 year
1+ years
3+ years
5+ years
7+ years
10+ years
15+ years
Other preferred/required experience:
Other preferred/required experience:
MANAGEMENT ( Minimum amount of specifically related experience which is required to perform the role at this level.
Experience Note in Other additional specific exp.)
Less than 1 year
1+ years
3+ years
5+ years
7+ years
10+ years
15+ years
Other preferred/required experience:
Other preferred/required experience:
EDUCATION (Minimum formal academic training which typically provides the knowledge and skills necessary for successful job performance.
Note in Other if experience may be substituted.)
High School Graduate/Equivalent
Associates Degree Required
Bachelors Degree Preferred
Bachelors Degree Required
Masters Degree Required
Doctorate Degree Required in _______________
Medical Doctorate (MD) Required
Doctor of Pharmacy (PharmD) Required
Technical Training
Other as Noted:
OTHER/SPECIAL QUALIFICATIONS (Required licenses, certificates, specific skills, personal traits, e.g., RN, CPA, able to type 90 wpm, detail orientation.)
Demonstrated knowledge of use case analysis and workflow design
Excellent communication and inter-personal skills, including the ability to collaborate with personnel at all levels of the enterprise in a cooperative and effective manner, in a variety of media and formats
Excellent conflict management and negotiation skills to consistently achieve win-win results
Passion and concern with improving the organization
Proven organizational skills
High energy, ambitious self-starter with an aptitude for learning and customer focus
Ability to work independently, work in a fast-paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction
Working knowledge of vendor management principles and procedures.
Healthcare Inspired
PHYSICAL DEMANDS/WORKING CONDITIONS (Specific statements of physical effort required and description of work environment; e.g., prolonged sitting at CRT., required travel %)
Typical work week hours can vary depending on workload and project deliverables.
Prolonged sitting and office environment
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Product DesignServicenowCadenceitil processesNegotiation Skillscase analysisconflict managementBusiness RequirementsRoot Cause AnalysisProcess ImprovementProblem ResolutionPharmacySubject MatterHealthcare
About HCA Healthcare
HCA Healthcare
Healthcare
4.0k+
employees
Nashville, TN
USA
₹17.9L PA avg
Avg at HCA Healthcare
About
HCA Healthcare - India is an integral innovation and operational hub in support of HCA Healthcare and our mission: Above all else, we are committed to the care and improvement of human life. HCA Healthcare is a company focused on creating healthier tomorrows through the delivery of patient-centered care across approximately 190 hospitals and 2,400 sites of care in the United States and United Kingdom.
Every day, our colleagues around the world go to work with a collective focus: our patients. This focus positively impacts the care experience at the bedside and beyond. HCA Healthcare - India serves as a vital hub for operations and supports HCA Healthcares work to enhance healthcare delivery through technology and innovation.
Industries
Healthcare
Employee ratings
9 reviews
4.7/ 5
Culture
4.3
Career growth
3.3
Work-life
4.1
Employees rate it well for
Company Culture47Job Security47
Find them on