Sr. Process Associate

• Handle and resolve vendor and internal queries related to Invoice status Payment status / delays Missing or duplicate invoices Vendor setup / updates
• Respond via ServiceNow tickets, emails, or workflow tools
• Ensure queries are resolved within defined SLAs and TATs
• Monitor payment status and respond to queries
• Adhere to SOX controls and internal policies
• Route requests to appropriate AP teams (Invoice Processing, Payments, Vendor Maintenance)
• Follow up with processors to ensure timely closure of tickets
• Update users on status and provide clear communication
• Prepare and execute payment runs(Wires/ACH/EFT/CHECKS)
• Monitor payment status and resolve (Failed payments/Rejections)
• Investigate and resolve issues such as (Delayed / missed payments/ Incorrect invoice processing/ Bank or payment failures)
• Support month-end close activities
• Drive process improvements and automation initiatives
• Maintain professional and customer-focused communication
• Coordinate with AP processors, treasury, or business teams for resolution
• Escalate critical / high-impact issues (e.g., urgent payments, vendor escalation)
• End to End knowledge of P2P

Experience - 4+ years in Accounts Payable (Invoice Processing Payments)

Full time

Employee

No

At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least four days a week, with one day working outside an Invesco office.