Sr. Process Associate - Finance & Procurement Services

Hello!

We provide extensive high-quality and cost-efficient Finance & Procurement services from purchasing to the processing of outgoing payments, Cash allocation, Fixed Assets accounting, Accounts reconciliation and Closing & Reporting. We work with a strongly integrated system and a highly automated processing environment and digital workforce.

Our customers receive innovative, easy-to-use services. We deliver maximum value to the business by driving process optimization and digitalization using our ambitious approach, and we support our customers current and future business requirements with the help of our high level of process and automation competency.

Position Overview

The IOL Technical Support Analyst will provide first-level technical Support for IOL P2P/AP applications. The role involves handling business user and vendor queries, assisting vendors in uploading invoices, registration, account maintaince and coordinating with internal teams, and ensuring timely resolution of tickets. The candidate should have basic SAP & P2P knowledge along with strong communication and email-writing skills.

You'll Make a Difference By

• Provide L1/L2 support for IOL system and related tools
• Handle tickets raised via email or ticketing tools and ensure SLA compliance
• Support users with system access, navigation, and basic technical issues
• Assist in resolving SAP-related queries (invoice status, PO issues, vendor queries, etc.)
• Analyse issues and escalate when required
• Coordinate with functional, technical, and business teams for issue resolution
• Maintain proper documentation, SOPs, and ticket updates
• Communicate clearly with business users and vendors through professional emails
• Ensure data accuracy, compliance, and process adherence
  
  

Your success is grounded

• Bachelor's degree in commerce, Computer science, Finance, Accounting, IT, or related field
• 1year–3 years of experience in technical support, P2P/AP support, or ERP support
• Understanding of Procure-to-Pay (P2P) or Accounts Payable processes
• Experience or familiarity with ticketing tools (e.g., ServiceNow or similar)
• Excellent verbal and written communication skills
• Strong email writing and professional communication skills
• Good analytical and problem-solving abilities
• Ability to work in US based shift
• SAP or S/4HANA basic knowledge
• Knowledge of P2P Cycle
• Understanding of system configuration (basic)
• Ability to understand technical terms and documents
• Attention to detail and customer-focused mindset.
  
  

Join us and be yourself!

This role is based in Bangalore, where you'll get the chance to work with teams impacting entire cities, countries – and the shape of things to come.

We're Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and We encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow. #STS