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    Job · 19689981

    BENGALURU · FULLTIME

    Sr. Process Analyst Human Resource Operations - EDM

    IBM logo

    IBM

    Bengaluru · onsite · Posted 22d ago

    Sourced fromNaukri
    Undisclosed3–5 yrsfulltimeBengaluru

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    Section · 01

    About this role


    Your Role and Responsibilities:

    As a Senior Process Analyst - HR, you will be supporting employee and business needs in delivering outstanding HR services for employees.

    Your primary responsibilities include:

    • You will update and process employee data in the HR System to provide accurate and timely information to a variety of HR Services.
    • Interface with customers to resolve questions and issues regarding compensation administration/processes.
    • Provides data for any internal business controls team as required.
    • Ensure compliance with the client??s existing standards.
    • You will be required to have a good understanding of the internal and external policies, procedures, regulations, and compliance related to Human Resources and respond to employee queries.
    • You will need to work as a process expert to newer members in the team
    • You will be responsibility for the creation and maintenance of process documentation
    • You will take part in the quality control of the team.

    Required Education:
    Bachelor's Degree

    Preferred Education:
    Master's Degree

    Required Technical and Professional Expertise:
    • Graduate/Postgraduate (MBA HR is preferred) with a minimum of 3-5 years of experience in EDM & Issue Resolution for any International IT / ITES Companies.
    • Ability to communicate and resolve difficult customer service issues.
    • Proficient in EDM processes (excluding Recruitment).
    • Ability to troubleshoot and implement changes in the processes.
    • Collaborates effectively with internal customers and external suppliers, demonstrating positive influence in problem-solving and work process enhancements.
    • Willingness to work Night Shifts
    • Selected candidates will be required to undergo a comprehensive background verification process. This verification may take up to 6 weeks to complete, and the

    Preferred Technical and Professional Experience:
    • Proficient in MS Office applications.
    • Excellent communication skills in English both oral and written.
    • Self-directed and ambitious achiever, meeting targets effectively.
    • Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.

    Years of Experience:

    3 - 5

    Sourced from naukri

    Section · 02

    Skills

    Customer ServiceHr Servicesms office applicationsprocess documentationITEShuman resourceshuman resource operationsBackground VerificationQuality ControlCommunication SkillsoperationsmaintenanceAdministrationcompliance

    Section · Company

    About IBM

    IBM logo

    IBM

    IT Services & Consulting

    130k+

    employees

    1911

    115 years old

    Bangalore / Bengaluru, Karnataka

    India

    About

    IBM has been dedicated to every client's success and to creating innovations that matter for the world.

    Industries

    IT Services & ConsultingFinancial ServicesEmerging Technologies

    Employee ratings

    25,767 reviews

    3.9/ 5

    Culture

    3.9

    Career growth

    3.0

    Work-life

    4.0

    Employees rate it well for

    Work Life Balance4166Salary3460Work Culture2867Learning2246Senior Management1890

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