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    Job · 18852458

    BENGALURU · FULLTIME

    Sr. Process Analyst Human Resource Operations - EDM

    IBM logo

    IBM

    Bengaluru · onsite · Posted 29d ago

    Sourced fromNaukri
    Undisclosed3–5 yrsfulltimeBengaluru

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    Section · 01

    About this role


    Your role and responsibilities

    As a Senior Process Analyst - HR, you will be supporting employee and business needs in delivering outstanding HR services for employees.

    Your primary responsibilities include:

  1. You will update and process employee data in the HR System to provide accurate and timely information to a variety of HR Services.

  2. Interface with customers to resolve questions and issues regarding compensation administration/processes.

  3. Provides data for any internal business controls team as required.

  4. Ensure compliance with the clients existing standards.

  5. You will be required to have a good understanding of the internal and external policies, procedures, regulations, and compliance related to Human Resources and respond to employee queries.

  6. You will need to work as a process expert to newer members in the team

  7. You will be responsibility for the creation and maintenance of process documentation

  8. You will take part in the quality control of the team.


    9. Required education
    Bachelor''s Degree

    Preferred education
    Master''s Degree

    Required technical and professional expertise

  9. Graduate/Postgraduate (MBA HR is preferred) with a minimum of 3-5 years of experience in EDM Issue Resolution for any International IT / ITES Companies.

  10. Ability to communicate and resolve difficult customer service issues.

  11. Proficient in EDM processes (excluding Recruitment).

  12. Ability to troubleshoot and implement changes in the processes.

  13. Collaborates effectively with internal customers and external suppliers, demonstrating positive influence in problem-solving and work process enhancements.

  14. Willingness to work Night Shifts

  15. Selected candidates will be required to undergo a comprehensive background verification process. This verification may take up to 6 weeks to complete, and the



    16. Preferred technical and professional experience

  16. Proficient in MS Office applications.

  17. Excellent communication skills in English both oral and written.

  18. Self-directed and ambitious achiever, meeting targets effectively.

  19. Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.


    20. Years of Experience: : - 3- 5

    Sourced from naukri

    Section · 02

    Skills

    Customer ServiceHr Servicesms office applicationsprocess documentationITEShuman resourceshuman resource operationsBackground VerificationQuality ControlCommunication SkillsoperationsmaintenanceAdministrationcompliance

    Section · Company

    About IBM

    IBM logo

    IBM

    IT Services & Consulting

    130k+

    employees

    1911

    115 years old

    Bangalore / Bengaluru, Karnataka

    India

    About

    IBM has been dedicated to every client's success and to creating innovations that matter for the world.

    Industries

    IT Services & ConsultingFinancial ServicesEmerging Technologies

    Employee ratings

    25,767 reviews

    3.9/ 5

    Culture

    3.9

    Career growth

    3.0

    Work-life

    4.0

    Employees rate it well for

    Work Life Balance4166Salary3460Work Culture2867Learning2246Senior Management1890

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