Sr. Planner, Conferences Registration

Job Summary

The Senior Planner, Registration is responsible for supporting the end-to-end registration experience for attendees and internal clients including the pre-conference setup of both the technological and logistical components. This role requires a strong focus on operational excellence and a commitment to innovation to support business growth and retention while maintaining the highest standards.

Responsibilities

• Support the creation and maintenance of registration sites for 10+ destination conferences annually.
• Ensure sites are accurately set up with conference details, tested, and maintained for a flawless attendee experience.
• Serve as the main registration technology point of contact to support troubleshooting and maintenance for assigned conferences.
• Support the evolution of registration processes, ensuring they are engaging, personalized, and efficient.
• Enhance quality assurance processes and support the implementation of new technologies to improve the registration experience.
• Conduct data analysis to identify trends and attendee behaviors which directly impact the attendee registration experience
• Create detailed pre and post conference debriefs to review with team leaders and registration vendors
• Continuously seek out feedback from internal and external stakeholders on the registration process and experience
• Build and maintain strong relationships with external vendors and internal stakeholders.
• Collaborate with global registration teams and vendors on day-to-day operations and future initiatives.
• Responsible for maintaining accurate conference budgets through cost management and financial forecasting.
• Process third-party vendor invoices in a timely manner
• Identify risks and opportunities for cost optimization and resource allocation.
• Travel to conferences as needed to execute the Registration Lead role onsite and ensure seamless registration operations.
• Resolve queries and handle escalations from the registration vendor, attendees, and wider conference team

Education and Professional Experience

• Bachelor s degree, preferred

• 3+ years of experience in project management within the events industry or registration experience.

• Experience with Event Management Software (e.g., RainFocus, CVENT) preferred.

Key Competencies/Knowledge, Skills & Abilities

• A self-starter with strong planning and project management skills.
• Ability to facilitate collaboration across multiple functions and levels.
• Exceptional attention to detail and strong analytical abilities.
• Excellent written and verbal communication skills.
• Proficiency in utilizing external vendors and internal resources effectively.
• High sense of urgency with the ability to prioritize and multi-task.
• Strong relationship-building skills and customer focus.
• Technological proficiency in event management software and related tools.
• Fully competent in Microsoft Office, with strong Excel skills; Smartsheet and G Suite experience preferred.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.