Sr. Pharmacy Operations Manager

Found is transforming personalized weight care with an evidence-based platform that combines modern medicine, behavior change support, personalized coaching, and a supportive community. Since launching in 2019, Found has served over 250,000 patients across the U.S., making high-quality, affordable treatment more accessible while reducing healthcare costs for consumers, employers, and payors. Backed by $130M+ from top investors including Atomic, GV, WestCap, IVP, TCG, and Define Ventures, Found is redefining how personalized weight care is delivered at scale.

Key Responsibilities

1. Vendor Strategy & Relationship Management

Own the pharmacy vendor portfolio: primary, backup, regional, and specialty partners across both compounded and branded tiers

Design and maintain vendor scorecards; lead business reviews (QBRs) against SLAs for speed, accuracy, fill rate, and cost

Serve as the lead operator on pharmacy RFPs, contract renewals, and onboarding of new partners

Maintain contractual SLA documentation; flag compliance gaps and drive remediation with vendors

Build and own the vendor escalation playbook for supply disruptions, quality events, and service failures

2. Pharmacy Cost & Margin

Build and maintain a pharmacy cost model: acquisition cost by drug, formulation, strength, and vendor; track actuals vs. budget monthly

Lead pricing benchmarking across compounded and branded partners; surface optimization opportunities to leadership

Identify and model COGS levers: vendor-mix shifts, volume-tiered pricing, formulation substitutions, and compounding cost inputs

Partner with growth/finance on the pharmacy P&L; be the ops counterpart in monthly close reviews

3. Clinical & Product Partnership

Collaborate with clinical ops on formulary updates, titration protocol changes, and how they ripple into pharmacy workflows

Own the operational side of the order-to-ship pipeline; partner with product and engineering on pharmacy integration health

Bring the vendor and ops perspective into the pharmacy roadmap; flag where tech gaps create manual work or member risk

 

4. Member Shipment Experience

Own the end-to-end member experience for medication/prescription shipment SLA: define what we promise, measure adherence, and lead improvement initiatives

Partner with MX to build proactive shipment communication triggers (delay alerts, exception workflows) that reduce inbound contacts

Design and maintain the lost/delayed shipment playbook; own resolution workflows with vendors and MX

Drive data integration between pharmacy partners and internal systems to enable self-serve shipment tracking for members

5. Compliance & Quality Operations

Maintain working knowledge of 503A vs. 503B regulatory distinctions as they apply to our compounded network

Track third-party testing requirements (potency, sterility, endotoxins) across compounded partners; ensure testing cadence is met

Own the operational side of pharmacy recall and product withdrawal workflows

Support state board of pharmacy registration tracking across the vendor network

Partner with legal/compliance on any pharmacy-related regulatory inquiries or audits

6. Inventory, Capacity & Shortage Management

Track FDA shortage list and vendor allocation signals proactively; maintain a real-time view of network supply health

Develop and maintain substitution and allocation playbooks for shortage scenarios across compounded and branded products

Build a 30/60/90-day demand forecast in partnership with the clinical and growth teams; translate into vendor capacity conversations

Own the compounding batch timing and inventory cycle in coordination with 503A/503B partners

 

What We’re Looking For

Required

7+ years of experience in pharmacy operations, healthcare supply chain, or a closely related function; prior experience at a Senior Manager or Director level preferred

PharmD — we expect this person to bring clinical credibility alongside operational depth

Proven track record owning pharmacy vendor relationships end-to-end, including SLA accountability, QBRs, and contract negotiations

Hands-on experience with pharmaceutical cost structures and drug acquisition — you can build a pharmacy P&L model and defend it in a finance review

Experience operating in or adjacent to compounded pharmacy (503A or 503B) with a working understanding of USP compliance and third-party testing requirements

Strong analytical skills: you build your own models, spot anomalies, and come to conversations with data

Demonstrated ability to lead cross-functional work and influence without direct authority at a senior level

Comfortable in an early-stage, fast-moving environment where you are often writing the playbook for the first time

Nice to Have

Experience at a telehealth, direct-to-consumer pharmacy, or digital health company

Familiarity with GLP-1 therapies, semaglutide or tirzepatide supply dynamics, or compounded peptide operations

Experience running vendor RFPs or negotiating pharmacy contracts

Exposure to pharmacy data integrations 

Experience building or contributing to a pharmacy P&L model

Found is an Equal Opportunity Employer.  We seek and celebrate diversity in its many forms.  If you’re excited about this opportunity but do not meet 100% of the qualifications, we encourage you to apply.

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