Sr. Partner Operations Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Partner Operations Manager based in the United States.

Join a fast-growing organization where you'll play a pivotal role in ensuring strategic partnerships operate seamlessly from implementation through long-term success. This position combines operational excellence, cross-functional collaboration, and relationship management to support complex partner ecosystems. You'll work across technical, commercial, and customer-facing teams to streamline processes, resolve challenges, and deliver exceptional partner experiences. Ideal for a proactive problem-solver, this role offers the opportunity to influence operational improvements while managing high-impact external relationships. You'll thrive in a dynamic, remote-first environment that values ownership, analytical thinking, and continuous improvement.

Accountabilities: Manage the day-to-day operational execution for an assigned portfolio of external partners, overseeing implementations, configurations, billing processes, integrations, reporting, and ongoing operational support.

Coordinate cross-functional teams to ensure successful onboarding, project execution, and delivery of partner commitments while maintaining strong communication throughout the partnership lifecycle.

Act as the primary operational contact for partner stakeholders, resolving escalations efficiently and collaborating with Product, Customer Success, Sales, Data Operations, and other internal teams when necessary.

Prepare and lead regular business reviews, providing operational insights, performance updates, and recommendations to strengthen long-term partnerships.

Monitor operational performance, identify risks proactively, improve workflows, and contribute to scalable processes that enhance partner satisfaction and organizational efficiency.

Requirements

Proven experience managing complex partner or client operations involving billing, integrations, data exchanges, implementations, or similar operational workflows.

Strong ability to work independently in ambiguous, fast-paced environments while balancing multiple priorities and stakeholders.

Excellent analytical, critical thinking, and problem-solving skills with the ability to synthesize information and make sound operational decisions.

Outstanding communication and relationship management skills, with demonstrated success building trust with external partners and collaborating across cross-functional teams.

Experience in healthcare, digital health, benefits administration, partner operations, or technical client management is highly desirable.

Authorization to work in the United States without current or future visa sponsorship.

Benefits

Comprehensive medical, dental, and vision insurance (eligibility applies).

Life, AD&D, accident, hospital, and critical illness insurance.

Health Savings Account (HSA) options.

Equity participation opportunities.

401(k) retirement plan.

Discretionary paid time off and paid company holidays.

Paid parental leave.

Flexible working hours in a remote-first environment.

Financial advisory services.

Free digital therapy services for employees and eligible family members.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1