Sr. Operations Manager

Job Summary

We are seeking a highly meticulous, process-driven Senior Operations Manager to lead our client onboarding and lifecycle management operations. In this Individual Contributor role, you will take complete ownership of the end-to-end onboarding ecosystem for both Indian and non-India (offshore/NRI/global) clients. You will act as the critical subject matter expert and execution powerhouse between our clients, Relationship Managers, and external financial entities, with a heavy emphasis on navigating Indian custodial platforms, Asset Management Companies (AMCs), and Fund Management Entities (FMEs). The ideal candidate brings a decade of hands-on expertise within a wealth management onboarding team, exceptional attention to detail, and deep technical knowledge of SEBI compliance protocols alongside international wiring and remittance flows

Key Responsibilities

1. End-to-End Client Onboarding & Account Opening

• Own and execute the end-to-end onboarding lifecycle for High-Net-Worth Individuals (HNWIs), Ultra-HNWIs, corporate, and institutional clients.
• Seamlessly coordinate, track, and execute account setups directly through Indian custodial platforms, ensuring strict adherence to specific fund and platform requirements.
• Spearhead non-India client onboarding (including NRIs, OCIs, and foreign entities), navigating the complexities of offshore documentation, tax residency status, and global compliance standards.
• Validate and review all complex account opening documentation (KYC, KRA, CKYC, FATCA/CRS, and AML) with zero tolerance for errors.

2. Regulatory & SEBI Compliance Oversight

• Ensure all onboarding workflows, client document verifications, and account structures fully align with current SEBI guidelines and compliance protocols.
• Proactively identify compliance bottlenecks or risks during the onboarding process and flag potential regulatory issues directly to leadership and the compliance team.
• Keep abreast of evolving domestic and cross-border regulatory frameworks affecting wealth management operations in India to maintain flawless execution.

3. Funds Movement & Wiring Operations

• Manage, track, and reconcile capital call operations, subscriptions, and redemptions.
• Oversee domestic and international wiring, fund transfers, and FX remittances (e.g., LRS flows, Inward/Outward remittances).
• Collaborate directly with banking partners, to resolve any wire breaks, payment delays, or documentation mismatches immediately.

4. Reporting & Data Integrity

• Generate, review, and distribute complex client portfolio and regulatory reports, ensuring complete accuracy before delivery.
• Maintain a pristine audit trail of all onboarding steps, compliance approvals, and funding records.
• Actively monitor and update internal CRM and portfolio management systems to reflect real-time onboarding and funding statuses.

5. Stakeholder & Ecosystem Collaboration

• Work directly with external operations teams at brokerage firms, as well as various AMCs and FMEs, to expedite bottlenecks and streamline workflows.
• Partner closely with internal Compliance, Legal, and Relationship Management teams to navigate unique, bespoke, or complex client onboarding structures.

Required Qualifications & Skills

• **Experience:** Minimum of 10 years of core operations experience within a Wealth Management, Private Banking, or Family Office onboarding team.
• **Compliance Knowledge:** Deep, working knowledge of SEBI protocols, guidelines, and compliance frameworks governing Indian wealth management and asset management interfaces.
• **Custodial Expertise:** Direct, deep hands-on experience working extensively with Indian custodial services and portals.
• **Role Structure:** Proven ability to operate with high autonomy as a senior Individual Contributor, executing high-volume, high-stakes tasks without requiring direct supervision or a support team.
• **Cross-Border Expertise:** Comprehensive track record handling non-India/offshore client onboarding, including deep familiarity with international KYC, tax declarations, and cross-border regulatory nuances.
• **Financial Operations:** Strong expertise in account opening, international wiring, banking networks, and remittance documentation.
• **Attributes:** Exceptionally detail-oriented, highly organized, and capable of managing tight deadlines in a fast-paced environment.