Sr. Officer/Officer - Fraud Risk Management

Role & responsibilities:

This position would include the mentioned set of responsibilities but not limited to:

• Customer complaints and communication, I4C complaint handling on Cyber portal, RBI reporting

Applicants should possess the following attributes:

• Excellent communication Skills
• Ability to work in 24*7 environment 365 days
• Faster learner and zeal to resolve customer complaints
• Understanding of 3D and @d Disputes
• Build a rapport with customer to perform day-to-day fraud identification and detect risk activities as assigned as per companys policy
• Prior knowledge of basis customer interaction would be an added advantage
• Possess the ability to de-escalate and work through difficult situations.
• Ability to work with team members by assisting in and leading day-to-day department discussions
• Ability to resolve complex problems with minimal guidance
• Excellent writing, interpersonal, and communication skills.
• Ability to excel in a fast-paced environment with multiple priorities.
• Proficient in Microsoft Excel, PowerPoint, and Word. Ability to communicate with internal and external management in all levels and in all aspects. Should be having good knowledge on market fraud cases