Sr Officer - Client Servicing, PCM

Job Summary

As a Senior Officer - Client Servicing, PCM, you will deliver accurate, timely and high-quality customer service for Institutional customers across relevant PCM products and services.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Job Details

• Role Type: Full Time, Permanent
• Role Location: Bengaluru
• Note: Early Morning Shifts

What will your day look like

• Operate independently across complex activities and competing priorities. Apply broad judgement, anticipate issues and support sound operational decisions and outcomes.
• Apply deep customer knowledge to resolve highly complex or sensitive matters and act as an escalation point.
• Apply strong risk judgement across complex situations. Anticipates risk and control implications, provides subject matter guidance and helps strengthen controls and risk outcomes.
• Apply broad subject matter expertise across complex products, processes, systems and customer requirements.
• Resolve highly complex, ambiguous or cross-functional issues. Draw on multiple sources of information, challenge assumptions and provide well-reasoned solutions or recommendations.
• Quickly develop expertise in new or unfamiliar areas and helps others navigate change. Maintain delivery through significant ambiguity, complexity and competing priorities.
• Initiate and drive sustainable improvements across processes or teams. Use customer, risk and operational insights to influence priorities, simplify delivery and deliver measurable outcomes.
• Act as a subject matter expert. Provide coaching, quality assurance and escalation support, and helps strengthen team capability, consistency and performance.

What will you bring

• 4 - 6+ years of experience in institutional or corporate banking, transaction banking, financial services operations or voice/email-based client service.
• Working knowledge in one or more areas such as domestic and cross-border payments, receivables, liquidity, trade finance, lending, KYC/onboarding, account maintenance or digital channels.
• Experience in Transaction Banking, Institutional Operations or voice-based client service.
• Experience supporting customers across complex or global operating environments.
• Understand how institutional banking operates and the basic customer journeys across payments and cash management, and digital channels. Familiarity with industry Payments and Cash platforms preferred
• Bachelors or Master s degree in Business Management/ Commerce/ Accounting/ Finance or equivalent
• Strong written and spoken English with excellent communication skills.

You re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we d love to hear from you.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.