Sr Microsoft 365 Operations Specialist
KSB Tech · Pune · onsite · Posted 31d ago
Undisclosed8–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Technical Delivery
Second Level operational support for Microsoft 365 within clearly defined boundaries:
M365 Second Level Support
- Incident and service request handling
- Analysis of user issues (authentication, access, permissions)
- Troubleshooting in Teams, SharePoint, OneDrive, Outlook
- Documentation and structured escalation
- Execution of standard changes based on approved runbooks
Security / Defender - Triage Basic Response
- Participate in global support reviews
- Work within agile delivery models (Kanban / Scrum)
- Review and triage of alerts and incidents
- Prioritization and classification
- Incident documentation and assignment
- Analysis of risky sign-ins
- Execution of predefined immediate actions (e.g. password reset, MFA reset, session revoke)
SharePoint / Teams Support
SharePoint
- Permission analysis
- Structure validation
- Management of SharePoint groups
- Support for minor configuration adjustments
Teams
- Management of team memberships and channels
- Permission analysis
- Review of apps and policies (read-only)
- Teams Rooms health checks
- Device assignment verification
- Teams Phone Component Monitoring
Teams Telephony (Operational Support)
- Assignment of phone numbers
- Troubleshooting call-related issues
- Voicemail and call forwarding adjustments
- Delegation and call group configuration
- Analysis of CQD and call logs
- Verification of Operator Connect and Direct Routing status
Identity / Entra ID
- User management
- Group management (non-privileged groups)
- Password and MFA reset
- Sign-in log analysis
- Session revoke actions
- Read-only Conditional Access impact analysis
Enterprise Apps / App Registrations
- Creation of app registrations
- Management of application owners
- Creation and renewal of secrets
- Certificate management (upload/renewal)
- Maintenance of redirect URIs
- Troubleshooting authentication issues
- Sign-in log analysis
Power Platform
- Troubleshooting of apps and flows
- Log analysis
- Review of sandbox environments
Exchange Online
- Message trace and mail flow analysis
- NDR analysis
- Quarantine review (read-only)
- Shared mailbox management
- Distribution group management
- Alias and SMTP address maintenance
- Mailbox permission management
- Mobile device removal
- Forwarding and out-of-office analysis
Copilot (Support Analysis)
- Troubleshooting Copilot-related issues
- License status verification (read-only)
- Access issue analysis
- Review of agent logs
- Client-side troubleshooting
- Usage metrics review
Labels (Sensitivity Retention)
- Analysis of labeling issues
- Troubleshooting encryption-related problems
- Retention behavior analysis
- Client-side label error investigation
Audit Monitoring
- Unified Audit Log analysis
- Service activity log review (M365 services)
- Teams call log analysis
- Use of logs for incident investigation
- Documentation and escalation
Collaboration Services
M365 Groups
- Member and owner management
- Group structure analysis
- Teams M365 Group relationship checks
Planner / Loop / Search
- Permission issue analysis
- Sync issue troubleshooting
- Search and indexing issue analysis
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
KanbanIndexingAgilelog analysisencryptionExchange OnlineclassificationcopilotMicrosoft 365impact analysisndrIncident InvestigationAgile DeliveryEntra IdConditional AccessCertificate ManagementmaintenanceM365
About KSB Tech
KSB Tech
Industrial Machinery
51
employees
2005
21 years old
Pune
India
₹8.4L PA avg
Avg at KSB Tech
About
Focused on manufacturing pumps, valves, and related products, the company serves a diverse range of sectors while providing global maintenance and repair services.
Industries
Industrial Machinery
Employee ratings
10 reviews
3.7/ 5
Culture
3.1
Career growth
2.2
Work-life
4.2
Employees rate it well for
Job Security41Work-Life Balance41
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