Sr. Manager, Strategic Technology Applications

Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in ‑ home assistance. We deliver coordinated clinical and social care in our centers and directly in participants’ homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission ‑ driven care teams continue to help participants live well on their own terms.  

Habitat Health is supported by leading healthcare organizations and investors including New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults. To learn more, visit www.habitathealth.com.

Location :  Remote; however, the candidate m ust be able to be onsite for go-lives, department rounding and other support activities as needed.  

Role Scope :  

We are hiring a Senior Manager, Strategic Technology Applications to help build and operate the technology application layer across Habitat Health’s growing PACE organization. This is a high-impact, cross-functional role sitting within the Strategic Technology Applications team, reporting directly to the Director of Strategic Technology Applications.  

As Habitat Health expands into new markets and scales its center operations, the Strategic Technology Applications team is responsible for the selection, implementation, training, and ongoing management of the technology systems that enable clinical, operational, growth, and administrative workflows. This role will serve as a key operational and strategic partner, owning a portfolio of applications across multiple domains—include call, clinical, core operations, growth, and risk adjustment systems.  

The ideal candidate is a systems-minded, detail-oriented healthcare technology leader who is comfortable navigating vendor relationships, configuring and optimizing software platforms, and partnering with clinical and operational stakeholders to drive adoption and impact.  

Responsibilities include:  

Application Ownership & Operations  

Serve as the primary owner and subject matter expert for a portfolio of strategic technology applications, beginning with call/communications platforms (TalkDesk) and expanding to additional systems over time  

Manage end-to-end application lifecycle: vendor relationship management, configuration, access provisioning, issue resolution, upgrades, and roadmap planning  

Monitor system performance, proactively identify gaps or friction points, and drive resolution in partnership with vendors and internal stakeholders  

Maintain documentation for all owned systems, including configuration guides, workflow SOPs, and user support materials  

Ensure applications are properly integrated with adjacent systems (e.g., Epic, Salesforce, ancillary clinical tools) and support data integrity across platforms  

Implementation & New Center Expansion  

Lead or co-lead technology application implementations for new PACE centers, including system configuration, workflow validation, user acceptance testing, and go-live support  

Develop and execute application readiness plans aligned to center launch timelines   

Coordinate with cross-functional partners (Practice Operations, Growth, Clinical, IT) to ensure applications are launch-ready and staff are trained  

Build repeatable implementation playbooks that support Habitat Health’s continued growth  

Vendor & Stakeholder Management  

Own day-to-day vendor relationships for managed applications, including performance management, escalations, contract oversight support, and roadmap alignment  

Evaluate and recommend new technology solutions in partnership with the Director of Strategic Technology Applications; support build-vs-buy assessments and vendor selection processes  

Serve as a trusted internal partner and resource for clinical, operational, and growth teams on technology application needs and capabilities  

Represent the Strategic Technology Applications team in cross-functional forums, governance bodies, and project teams  

Training, Adoption & Change Management  

Develop and deliver training materials and onboarding programs for managed applications, tailored to diverse end-user roles across clinical, operational, and administrative functions  

Partner with the Principal Trainer, Epic and other training resources to ensure coordinated rollout of new tools and workflow changes  

Track adoption metrics and user feedback, and use insights to inform configuration improvements and ongoing support strategies  

Support change management planning for system upgrades, new feature rollouts, and workflow redesigns  

Qualifications and Competencies  

5+ years of experience in healthcare technology, health IT, or a related field, with hands-on ownership of enterprise software applications  

Demonstrated experience managing or implementing SaaS/cloud-based applications in a healthcare setting (experience with call center platforms, CRM, or clinical ancillary systems a plus)  

Strong project management skills with the ability to manage multiple workstreams, deadlines, and stakeholders simultaneously  

Proven ability to translate business and clinical requirements into technology configurations and workflow improvements  

Comfortable working with both technical vendors and non-technical clinical/operational stakeholders  

Strong written and verbal communication skills, including the ability to produce clear documentation, SOPs, and executive-facing updates  

Experience supporting multi-site healthcare operations or rapid program expansion preferred  

Familiarity with PACE, Medicare/Medicaid, or other regulated healthcare environments preferred  

Nice to Have  

Experience with TalkDesk, Salesforce, Abridge, or other contact center / ambient AI documentation tools  

Exposure to health plan systems (claims, eligibility, encounter submissions) or risk adjustment platforms  

Background in change management methodology  

Compensation:  The anticipated base salary range for this position is  $147,000 – $171,000.  This position is also eligible for a target annual bonus of 10% of the base salary and may be eligible for additional incentive compensation, as applicable.  

The final compensation offered will be determined based on factors including, but not limited to, the candidate's qualifications, skills, experience, education, certifications, geographical location, and business needs.  

In addition, this position is eligible for a comprehensive benefits package, including medical, dental, and vision insurance; paid parental leave, short- and long-term disability coverage; life insurance; flexible spending accounts; a 401(k) savings plan that includes a match; paid time off; and company paid holidays.  

At-Will Employment   

Employment with Habitat Health is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice, subject to applicable law. Nothing in this job posting or any other company document is intended to create a contract of employment, express or implied, or to alter the at-will nature of employment.  

Any written or oral statements to the contrary are not authorized unless made in writing and signed by an authorized representative of the Company.  

Because this is a remote position, employment will be governed by the laws applicable to the employee’s work location, and applicable legal requirements will be followed.  

  Vaccination Policy, including COVID-19

To help maintain a safe environment for our participants and team members, Habitat Health maintains vaccination and infection control policies applicable to certain roles and work locations. For COVID-19 and influenza, team members who are working in a participant care setting are required to provide either proof of vaccination or a signed declination form and comply with applicable masking requirements while in a care setting to the extent permitted by law in the applicable jurisdiction.  

Habitat Health will consider requests for reasonable accommodation based on an applicant's disability, medical condition, or sincerely held religious belief, practice, or observance in accordance with applicable law.  

As a condition of employment, team members are expected to comply with all applicable infection control protocols, personal protective equipment (PPE) requirements, and vaccination requirements associated with their role and work location, and to the extent required by law and as permitted in the applicable jurisdiction.  

Our Commitment to Equal Opportunity and Inclusion

Habitat Health is an Equal Opportunity Employer committed to the principles of equal opportunity and inclusion. Employment decisions at Habitat Health are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity, gender expression, sexual orientation, marital status, registered domestic partner status, age, national origin, ancestry, citizenship, military or veteran status, physical or mental disability, medical condition, genetic information, reproductive health decision-making, or any other characteristic protected by applicable federal, state, or local law.  

Habitat Health is committed to the full inclusion of all qualified individuals. Consistent with applicable law, we provide reasonable accommodations to qualified individuals with disabilities and to individuals with religious beliefs, practices, or observances that require accommodation.  

If you require a reasonable accommodation to participate in the application or interview process, perform the essential functions of a position, or receive other employment benefits and privileges, please contact us at  careers@habitathealth.com .  

We encourage individuals from all backgrounds to apply, even if their experience does not align perfectly with every qualification listed.  

E-Verify Participation Notice   

Habitat Health participates in E-Verify and will provide the federal government with information from your Form I-9 to confirm your authorization to work in the United States.  

If E-Verify cannot confirm your authorization to work, Habitat Health will provide you with written instructions and an opportunity to contact the Department of Homeland Security (DHS) and/or the Social Security Administration (SSA) to resolve the issue before any adverse employment action is taken, including termination of employment.  

E-Verify is used only after an applicant has accepted an offer of employment and completed the Form I-9 and to the extent permitted by applicable law.  

Habitat Health complies with all federal and state employment eligibility verification requirements.  

Beware of Scams and Fraud   

Habitat Health is committed to protecting job seekers from recruitment scams. Please ensure that you submit applications only through Habitat Health's official careers website or authorized job boards.  

Official communications from Habitat Health recruiters and team members will come from email addresses ending in @habitathealth.com. Habitat Health will never ask applicants to pay fees, purchase equipment, or provide sensitive financial information as part of the recruiting or hiring process.  

If you receive suspicious communications claiming to represent Habitat Health, we encourage you to exercise caution and independently verify the communication before responding.  

If you believe you have been the victim of a recruitment scam or fraudulent job posting, please report the incident to the Federal Trade Commission (FTC) through its fraud reporting website at reportfraud.ftc.gov.