Sr. Manager Service & Sales Support

Role & responsibilities

We are looking for someone who will be responsible for end-to-end service and sales support of Oceanographic and Geophysical equipment, including installation, commissioning, maintenance, calibration, customer training, technical troubleshooting, and field support. The role also involves supporting surveys, sea trials, turnkey projects, customer requirements, technical proposals, and sales activities, with regular domestic travel and international travel as and when necessary.

Preferred candidate profile

Technical Side:

• Installation, Commissioning, Training, Trouble shooting, Testing and Demonstration of the Oceanographic and Geophysical equipments supplied by EIPL to the customers (Domestic and International).
• To ensure successful completion of installation commissioning of the products supplied to customers to their complete satisfaction
• Understanding the technical operational features and procedures for assembling and testing of oceanographic equipment supplied by our OEMs through instrument manuals, frequent participation in webinars, and direct interaction with OEM technical support via email and chat.
• Attending instrument service calls both onsite and through remote support using phone calls, video conferencing, and remote application software (AnyDesk, TeamViewer, and Ultrasurf).
• Completing installation and providing operational training to customers for supplied oceanographic equipment, and obtaining successful completion reports.

Sales Support:

• To support sales activities like proposal preparation, pricing calculations and tender documentation.
• Identifying customer requirements and promoting suitable oceanographic products accordingly.
• Participation in conferences, seminar, workshops and exhibitions.

Experience & skills:

We are looking for someone who has strong experience in Installation and can resolve critical technical issues through coordination with OEM technical teams and customers and also train team members on equipment handling procedures and installation processes, and assigning them to independently complete service calls.

Essential:

• Willingness to Travel both domestic and International for Service and Installation activities is Mandatory
• Field/ Site visits as per customer requirement to carry out the installation, commissioning, testing and demonstration
• Participation in Sea Trials (SAT- Sea Acceptance Trials) for the equipment’s supplied by EIPL to it’s customers and also in the Oceanographic Cruises as and when necessary
• Support calls, clarifying the customer quires via mail and sales follow-up calls.
• Preparing the safe delivery of the instrument to the customer at their address on time.
• Demonstration, field trials and technical training (Hands on, online) to the customers.
• Warranty and post warranty support.

• Preparation, Set to Work for Installation & Commissioning

• Preparation of Service Reports and Technical Drawings.

• Calibration of Oceanographic / Geophysical equipment’s

• Participation in the near shore bathymetric surveys/ Hydrographic/ Oceanographic Surveys and Oceanography Turnkey Project

• Servicing and Maintenance of Oceanographic and Geophysical Equipment’s at EIPL premises, customer location, onsite and offshore

Desirable:

• Proficiency in Microsoft tools mainly excel and power point
• Firmware programming and C, C++ language
• Good verbal and writing skills in English, (Hindi speaking will be added advantage.)

The ideal candidate:

Self - starter with independent installation, commissioning and trouble shooting skills. We are looking for somebody who will be a team player who will take the lead and have a knowledge sharing attitude with the team.