Sr Manager Risk Management

• Three plus years of experience in risk management/process management, compliance, or control execution within a complex global organization (preferably servicing operations).
• Strong understanding of the risk and control framework, including RCSA methodology.
• Detailed understanding of the issue management lifecycle.
• Experience in managing internal and external audit requests end-to-end, including coordinating with stakeholders, validating supporting evidence and ensuring timely and accurate delivery.
• A bility to translate policy and risk requirements into actionable business processes and scalable controls.
• Proven ability to develop and leverage AI tools and solutions to enhance quality, consistency and productivity across risk management lifecycle.
• Strong project and change management skills, with the ability to execute multiple initiatives simultaneously.
• Strong communication, partnership and interpersonal skills with the ability to influence senior leaders and cross-functional partners.
• High learning agility, resilience, and the ability to lead through change in a dynamic environment.
• Excellent analytical and problem-solving skills, with strong attention to detail.

• Oversee the execution of the RCSA process, ensuring alignment with enterprise risk frameworks, consistent application of scoring methodologies, and timely completion of assessments and testing.
• Drive control enhancement and standardization, ensuring new initiatives and technologies are designed with proactive risk management and compliance adherence.
• Partner with Control Management to interpret policy requirements and operationalize them within ECMX processes and products.
• Manage the Issue Management lifecycle, including providing guidance to leadership on process risk issues, control design, and mitigation strategies related to enterprise servicing communications.
• Manage audit and exam readiness: coordinate responses to internal/external audit inquiries, draft and validate management action plans, and monitor closure evidence.
• Drive business outcomes by simplifying processes with heavy risk and governance burden.
• Foster a culture of risk awareness and accountability by embedding operational risk management principles within day-to-day decision-making.
• Synthesize insights, themes, and trends from issues, incidents, Audits, and control testing results to identify improvement opportunities and share best practices across ECMX and partner organizations.
• Develop and mentor a team of business enablement professionals, building subject matter expertise in risk and control framework, process design, and audit readiness.

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