Sr Manager - Regional Sales, POS & CBSF
SBI Cards & Payment Services · Mumbai · onsite · Posted 42d ago
Undisclosed9–14 yrsfulltimeSourced from
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About this role
About the company
SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.
Join us to shape the future of digital payment in India and unlock your full potential.
What s in it for YOU
- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning development framework
Role Purpose
RSM in Distribution Sales is responsible for sales of various SBI Card products in an assigned geography through one or more of the channels available (Open Market, Cobrand, Tele Sales, Digital and LG). The geography consists of group of cities/state and is managed through a large team of NFTEs being led by ASMs manning all distribution points available or the call center engaged in working on leads originating from various digital journeys. The team span under this role would be a group of ASMs and extended team of NFTEs comprising of Relationship Executives (RE), Team Leaders/Relationship Managers (TLs/RMs), Unit Managers and Back-end team. This role can be a first step into people leader roles and naturally becomes a controller of business growth, channel relationship manager and a trainer to onboard and prepare a strong team of front-line sales managers of SBI Cards. The role also doubles up as a vice captain to the head of zone (ZSM) when required.
Role Accountability
MOU Achievement
- Deliver new accounts
- Responsible for sales of Premium Cards with segmented focus to build up portfolio
- Cross-sell of various Insurance products
- Managing the cost of acquisition target, review absolute cost across heads, increase people productivity for optimal cost utilization
- Effectively coordinate with WE teams/PSA leads on NFTE hiring and monitor related attrition of people at all legs of the NFTE lifecycle
- Drive full digital journey penetration in sourcing including digital KYC
- Close monitoring of Sourcing Mix, Right product to be sold as per business directives
- Responsible for driving a team of FTEs to achieve their KRAs
Sales Distribution Point Management - Organized, Unorganized
- Drive manning of all available Point of Sales Distribution points across formats of Organized Retail in Open Market, Cobrand Ecosystem
- Quality of man power (grooming standards) has to be as per the requirement of the Point of Sale
- Ensure diligent daily visit report (DVR) upload by ASMs in system; better engagement with NFTE
- Regular Visits to meet Cobrand Partners across products to improvise partner alignment to boost sales
- Extensive travel to locations, distribution points- identify new sourcing avenues in all formats of F2F sourcing under organized and unorganized channels
- Review high cost, low productivity paid distribution points; evaluate timely closure to save cost
- Have a BCP always ready for high dependent distribution points, to avoid business interruption in case of any issues
Tele Sales Centers
- RSM managing a call center has prime responsibility to operate at high productivity, up-stream operational efficiency and high customer satisfaction
- Need to ensure right allocation happens which involves allocating leads basis campaigns, product, headcount available, Re-churn logic for maximized output
- Data allocation happens on Dialer (predictive, preview) and manual dials
- Capture correct disposition of all consented leads routed to call centers - derive in in-line strategy for high productivity
- Drive higher efficiencies on Sprint Leads- Assisted, Good Cost Save opportunity
- Build strong analytical engine in respective centers, adequate data mining will help in high yield at an agent level
- Pace up fulfillment of within TAT, manage non caf locations doc executives with strong dedicated lead coordination team
- Regular training interventions to be done, this will help zero mis-selling by the agent - building customer trust on the phones is critical
- Ensure all company requirements, policies and processes are adhered as per satisfaction in both formats of Non F2F channels of Tele Sales LG
- Maintain high standards of Governance Model in the centers to ensure no lapses on companys policies procedures
LG Management
- Fulfillment to be prioritized within TAT via E-VKYC, helps the partner get confidence high trust
- Liase with LG RMs for enhancing productivity and output from all LGs
Operations
- Full blown backend processes are being run, helps manage quality of applications at dispatch, productivity of the shop gets reviewed at all levels
- Regular meetings, communications being sent on relevant changes to avoid wastage in the funnel at all levels
- Supervision Inflow, Processing, Dispatch of Applications
- Drive premium upsell from all backend shops to meet premium 3k/5k targets
- Closely track inward rates of all customer segments, strengthen PRA in individual pockets for high standards process controls in the complete Sales Funnel
- Liaison with Ops team for Capturing processing of Applications
- Supervision on RTB level by ensuring the team is reviewed consistently
- Inculcate the habit in team members to regularly analyse the declines restart opportunities that exists
- Manage fulfilment team of Lead Coordinators, Doc boys for all Non-CAF locations for desired output
- Handholding grooming new ASMs; Maximize the delivery from the team through effective Planning, Monitoring, Giving Feedback and regular performance review
Team Management
- Motivating ASM s to achieve their goals along with imparting adequate process and product knowledge
- Monitoring NFTE teams performance getting desired productivity
- Encouraging competition Higher Goal Setting. Facilitating the same through Training, Coaching leading by example
- Exhibit strong team work and boundary less behavior while working with cross-functional teams
- Driving team connect/review training with regular and extensive travel in a widespread territory
- Educating Team of Company Policies, Compliance Guidelines, DOs DONTs on Regular Intervals
Manpower Planning PSA Management
- Assessment of adequate manpower considering as per plan with the right mix of Sourcing/Non-Sourcing
- Engaging with the PSA and WE team spocs for continuous hiring process
- Ensuring a positive environment is built in all location PSA offices to ensure the attrition levels are in check and teams perform to the desired levels of productivity
- Management of Expenses of PSA Offices through coordination with PSA WE Department
- Validation of Cost Ensuring Timely Payments Post Approvals
- Reimbursement Management Incentive Validation of NFTEs
Training
- Management of trainers in Coordination with Area training Managers
- Ensure Regular NHOs/Refreshers Product based Training for increasing Productivity
Driving Key Initiatives Projects of the Company
- Digital Sourcing - Driving team to adopt all New Digital Initiatives of the company by ensuring quick transition of extended sales teams by facilitating adequate trainings
- RE Digital Sourcing, key initiative being driven by all RSMs - helps with instant approval, reduces cost
- Regular identification of cost saves opportunities and action, review consolidation for optimized cost benefit output
Adherence to Compliance
- To ensure teams and processes comply with all regulatory and business compliance policies rolled out by WE and Compliance teams
Measures of Success
- Achievement Of MOU Goals
- New Accounts
- Premium Accounts
- Insurance Cross-Sell
- COA
- 4MOB Attrition %
- Digital Sourcing
- Team target achievement
- % of ASMs achieving their goals
- % Conversion Of leads
- Inward to Soft approved % of all channels
- Stake Holder Management
- Close collaboration with WE, Operations, FCU, IT Marketing teams
- VOC From Partners across formats of operations
- Complaints resolution
- Effective complaint channelizing and resolution on escalations, ensure all complaints are addressed as per agreed SLA/TAT
- Compliance
- Ensure sales compliance guidelines @ PSA level are adhered to
Technical Skills / Experience / Certifications
NA
Competencies critical to the role
Sales Management, Team Handling, Relationship Management, Analytical skills
Qualification
Graduate/PG (Preferably) from any recognized and reputed institute
Preferred Industry
BFSI/Telecom/Any retail sales FMCG, CD etc.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Dialercustomer satisfactionCaptainanalytical thinkingCAFManpower Planningdata miningbfsiCall CenterDentalInsurance ProductsComplaints ResolutionDistribution salescomplianceKYCmarketingdispatchIT Marketing
About SBI Cards & Payment Services
SBI Cards & Payment Services
Financial Services
3.8k+
employees
1998
28 years old
Gurgaon/Gurugram, Haryana
India
₹4.6L PA avg
Avg at SBI Cards & Payment Services
About
Plastic money for utilities and payments
Industries
Financial Services
Employee ratings
10 reviews
3.7/ 5
Culture
2.5
Career growth
1.7
Work-life
2.5
Employees rate it well for
Overall Company37Skill Development36
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