GURUGRAM · FULLTIME
Sr Manager - Projects & Systems(Pre-Acq)
SBI Cards & Payment Services
Gurugram · onsite · Posted 4d ago
Sourced from
Undisclosed4–8 yrsfulltimeGurugram
Your match
?
Sign in to see your match score, skill gaps & tailored resume.
Section · 01
About this role
About the company
What s in it for YOU
- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
Lead, manage and provide oversee key operations projects from initiation to delivery by ensuring timely implementation with high quality outcomes. The role is responsible for system setups/implementations of new Product launches, policy changes on system as well as projects impacting key Operations metrics like Automation, Productivity, Accuracy, Cost, Customer experience as well as regulatory compliances.
Role Accountability
- Work with the Operations Leadership Team to identify and implement projects which support the growth of business & positively impact our key deliverables/metrics on accuracy, productivity, customer experience, TAT & regulatory adherences.
- Project Management - Drive critical Projects for operations which includes ideation /conceptualization of changes, Impact analysis & detailed BRD submissions .
- Develop detailed Project plans & associated Operations resource allocation /schedules including UAT scripts creation/execution. Coordinate internal and external resources for the planning and execution of projects
- Stakeholder Management & Communication- Monitor and communicate regular project progress, risks & issues to stakeholders including SMT
- Proactively work to remove project obstacles, identify, and manage issue escalations, and provide support to teams balancing competing priorities
- Conduct project risk reviews and appropriate mitigation. Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards
- Ensure timely & accurate Production system maintenances for Operations systems for the predefined front end setups ( new products as well as ongoing business requirements)
- Assess and identify continuous improvement opportunities to ensure optimal process flow & outcomes.
- Manage various team dynamics & responsible for teams career path ensuring consistency in operations in line with business goals & objectives
- Ensure process documentation and compliance adherence as well as Audit readiness - Internal and external audit readiness on records, S. O. P. s, deviation/exception, processes- measured in terms of adherence to laid down processes
Measures of Success
- Projects in scope Vs delivered successfully
- Minimal Variance in terms of schedules of delivery
- 100% accurate system set ups/accurate maintainences as per TAT defined
- Impact created via projects on key Ops metrics
- Timely and accurate progress/risk/deviation reporting
- No adverse observations from internal/external audits
Technical Skills / Experience / Certifications
- Understanding of core systems like V+/CardOne/CEMS/WCP etc.
- Understanding of Operations processes
- Understanding of the regulatory landscape for Operations processes
Competencies critical to the role
- Analytical Ability
- Innovation & Problem Solving
- Detail Orientation
- Process Orientation
- Stakeholder Management
Qualification
MBA/ PGDM in any discipline
Preferred Industry
FSI
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Let the agent run this one for you.
Tailored resume, auto-apply, and referral lookup — in under 2 minutes.
Section · 02
Skills
Customer ExperienceAutomationExternal Auditprocess documentationBusiness Requirementsoperations leadershipauditsimpact analysisDentalmedical insuranceopdoperations metricsoperationsConceptualizationcomplianceFront End
Section · Company
About SBI Cards & Payment Services
SBI Cards & Payment Services
Financial Services
3.8k+
employees
1998
28 years old
Gurgaon/Gurugram, Haryana
India
₹4.6L PA avg
Avg at SBI Cards & Payment Services
About
Plastic money for utilities and payments
Industries
Financial Services
Employee ratings
10 reviews
3.7/ 5
Culture
2.5
Career growth
1.7
Work-life
2.5
Employees rate it well for
Overall Company37Skill Development36
Find them on