MUMBAI · FULLTIME
Sr Manager - ORM Strategy & Planning
Godrej Properties
Mumbai · onsite · Posted 41d ago
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Undisclosed9–12 yrsfulltimeMumbai
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Section · 01
About this role
Job Summary
Responsibilities
Key Skills
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
The Senior Manager - ORM Strategy Planning at Godrej Industries Group is responsible for developing and executing the organization's online reputation strategy, ensuring alignment with business and brand objectives. This role focuses on monitoring brand perception across digital channels, driving initiatives to strengthen customer trust and brand equity, and leveraging data and insights to proactively manage reputation risks. The position requires cross-functional collaboration to enhance the customer experience and resolve online crises.
Responsibilities
- Develop and implement the overall ORM strategy aligned with business and brand objectives.
- Establish governance frameworks, operating procedures, response protocols, and escalation matrices for reputation management.
- Develop frameworks for proactive reputation management and risk mitigation.
- Monitor brand sentiment across social media, review platforms, forums, and other digital platforms.
- Analyse customer feedback, complaints, and sentiment trends to identify emerging reputation risks.
- Generate actionable insights and recommendations for business stakeholders.
- Lead digital reputation risk assessment and mitigation planning.
- Manage online crisis situations and coordinate with relevant teams for timely resolution.
- Collaborate with Customer Experience, Operations, Projects, Sales, Legal, Marketing, and Corporate Communications teams to ensure timely resolution of critical issues.
- Elder care for those who might need to extend support to senior family members.
Key Skills
- Online reputation strategy
- Brand sentiment monitoring
- Analytical skills for trend analysis, root cause analysis, and sentiment analysis
- Actionable insights for business stakeholders
- Crisis management and digital reputation risk assessment
- Stakeholder management and communication
- Cross-functional collaboration with Customer Experience, Operations, Projects, Sales, Legal, Marketing, and Corporate Communications
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer Experienceanalytical thinkingbusiness insightscustomer feedbackCorporate CommunicationsDentalbrand equityAnalyticsConsumer ProductsConsumer InsightsBrand ReputationChemicalsCommunication Skillsadvocacy
Section · Company
About Godrej Properties
Godrej Properties
Real Estate
4.2k+
employees
1990
36 years old
Mumbai, Maharashtra
India
About
Godrej Properties has been instrumental in the construction of Residential, commercial and township projects such as Real Estates in Mumbai, Flat in Kolkata, Flat In Noida etc.
Industries
Real Estate
Employee ratings
1,854 reviews
3.6/ 5
Culture
3.5
Career growth
3.0
Work-life
3.4
Employees rate it well for
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