Sr. Manager - Operations

Job Details

Designation: Senior Manager

Location: Ahmedabad, Mumbai, Noida (Hybrid)

Reports to: AVP

Department: Finance Accounts

Company Overview

At QX Global Group, our purpose is to Enable Transformation for our clients through bespoke solutions driven by the right combination of People, Process, and Platform. We take pride in supporting organizations across diverse industries with expertise built over two decades.

We believe our people are the true engine of our success. Since 2003, this philosophy has guided how we develop future-ready talent and deliver exceptional value through our integrated ecosystem of consulting, digital technologies, and business process management.

With 21 offices across 12 countries and 7 delivery centers in India, 3300+ QXites work closely with 100+ enterprise clients, including Fortune 500 companies - gaining global exposure, innovation opportunities, and cross-border collaboration.

As a people-first organization, we continuously invest in AI upskilling, automation capabilities, and digital learning. Through initiatives like the QX AI Lab, our teams build new-age skills and stay ahead in a rapidly evolving world. We are proud to be a Certified Great Place to Work, fostering a culture where individuals grow, lead, and thrive.

At QX, we don't just build careers - we build empowered, future-ready professionals.

Position Overview

The Finance Operations Manager is responsible for leading and managing multiple Finance Accounting (FA) functions, including Management Accounting (MAC), Accounts Payable (AP), and Accounts Receivable (AR), while ensuring exceptional service delivery to clients. The role oversees large teams, drives operational excellence, manages client relationships, and ensures achievement of agreed SLAs, KPIs, and business objectives.

The position plays a strategic role in process transitions, resource planning, financial performance management, and continuous improvement initiatives. Working closely with senior leadership, the individual is responsible for driving operational efficiencies, improving profitability, identifying growth opportunities, and implementing automation and process enhancement initiatives. The role also serves as a key escalation point for clients and stakeholders, ensuring high levels of customer satisfaction and long-term business partnerships.

Essential Duties and Responsibilities

• Managing Multiple Processes
• Should have sound knowledge of all FA verticals i.e., Accounts (MAC, AP AR)
• Should be able to manage bigger teams (min 20 people team management Experience) and clients independently
• Manage manpower requirement in the team/processes (on going as well as future)
• Ensuring that team is meeting the SLAs and KPIs of the client
• Performing Transition of the new processes successfully
• Managing Clients Escalations / concerns and resolve independently
• Maintains knowledge of emerging technologies and trends in operations management
• Identifying opportunities of process improvements or automation on continuous basis and implement the same
• Identifying and discussing opportunities of increasing heads in the team or company (including cross selling)
• Managing/Improving Margins for different Processes
• Assist Sr. AVP in activities where support is required
• Should be looking for long term engagement with QX

Key Success Measures

• Successfully manage multiple Finance Accounting processes across AP, AR, and Management Accounting functions.
• Lead and develop high-performing teams of 20+ professionals while ensuring resource optimization and succession planning.
• Achieve and consistently exceed client SLAs, KPIs, quality, and productivity targets.
• Ensure smooth transition and stabilization of new processes and client engagements.
• Effectively manage client relationships, escalations, and stakeholder expectations with minimal escalation to senior leadership.
• Drive process improvement, automation, and digital transformation initiatives to enhance efficiency and reduce costs.
• Improve operational margins through productivity enhancements, resource optimization, and process standardization.
• Identify opportunities for business expansion, cross-selling, and additional service offerings.
• Foster employee engagement, retention, and career development within the team.
• Support strategic business initiatives and provide leadership support to the Senior AVP as required.

Skills Experience

• CA, ACCA, or equivalent professional qualification preferred.
• 8-12+ years of experience in Finance Accounting Operations, Shared Services, BPO, KPO, or Global Capability Centers.
• Minimum 3-5 years of experience managing teams of 20+ employees.
• Proven experience managing Accounts Payable, Accounts Receivable, Management Accounting, and client delivery functions.
• Experience handling client-facing roles and managing multiple stakeholders independently.
• Successful track record of process transitions, change management, and operational scaling.
• Experience managing PL, operational margins, workforce planning, and productivity metrics.
• Experience with ERP systems such as SAP, Oracle, Microsoft Dynamics, NetSuite, Xero, or similar platforms.

Shift Time

12:30 PM IST to 10:00 PM ist/1:30 PM IST to 11:00 PM IST

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.