Sr Manager Operations
Visit Health · Bengaluru · onsite · Posted 40d ago
Undisclosed7–10 yrsfulltimeSourced from
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About this role
Visit Health
Senior Manager - Operations
FULL-TIME BENGALURU
About us
Visit Health is changing the face of employee health and wellness in India
1 mn+ users across 200+ large Indian conglomerates to new age start ups trust Visit as their Health and Wellness Partner, catering to the missing and unexplored Wellness Primary Healthcare needs
1 mn+ users across 200+ large Indian conglomerates to new age start ups trust Visit as their Health and Wellness Partner, catering to the missing and unexplored Wellness Primary Healthcare needs
Traditionally, the term Employee Health Benefits was synonymous with insurance / hospitalisation benefits only; ie Secondary Care
Whereas today, 90% of individual healthcare and wellness related expenses in India are out of pocket on Primary Care; be it Mental Wellness, Fitness, Nutrition, Diagnostics, Medicines, and most of all, regular doctor appointments
The Covid-19 Pandemic has not only caused such expenses to increase multi fold, but also created a need for accessible systems
Whereas today, 90% of individual healthcare and wellness related expenses in India are out of pocket on Primary Care; be it Mental Wellness, Fitness, Nutrition, Diagnostics, Medicines, and most of all, regular doctor appointments
The Covid-19 Pandemic has not only caused such expenses to increase multi fold, but also created a need for accessible systems
In a professional setting, such offerings are either lacking, or provided in an ad hoc, broken manner through various individual platforms
As a result, the experience for an employee is disconnected, with limited utilisation and engagement
As a result, the experience for an employee is disconnected, with limited utilisation and engagement
This is where Visit Health comes in - a one stop solution for all employee health benefits needs
We help Companies build a Customized Wellness solution focused on Primary Care aspects such as Fitness, Mental Health, Doctor Teleconsultation, OPD programs, etc for employees and their families, thereby reducing out of pocket expenses and creating healthier workforces
We have stitched up the broken pieces of employee health benefits in India to make one streamlined platform while increasing employee engagement through gamification
We help Companies build a Customized Wellness solution focused on Primary Care aspects such as Fitness, Mental Health, Doctor Teleconsultation, OPD programs, etc for employees and their families, thereby reducing out of pocket expenses and creating healthier workforces
We have stitched up the broken pieces of employee health benefits in India to make one streamlined platform while increasing employee engagement through gamification
Visit Health has raised in total of $9million and is backed by renowned investors such as PolicyBazaar, Twitter Co-founder Biz Stone and Kunal Bahl of Snapdeal
Don't just take take our word
Check us out @
Check us out @
We are looking for a Senior Manager Operations to join our high energy team
You will have a direct impact on the Operations framework
You'll lead a high-energy team that's scaling across all functions
Pushing high quality Operations Management while also balancing the pros/cons of speed/quality will be critical
You'll lead a high-energy team that's scaling across all functions
Pushing high quality Operations Management while also balancing the pros/cons of speed/quality will be critical
As part of your day-to-day work, you will
Building long term relationship with key clients
Increasing existing volumes by interacting regularly with client s and also helping the sales team by cross selling and upselling the service or product
Monitoring all the set SLA s by periodical reviews with different stakeholders
Act as point of contact for complaints or grievance management
Must Haves
Ensuring the medical appointments scheduling within TAT of 4 hours
Arranging monthly/weekly review calls with the Insurer
Collaborating closely with other departments (like Call Centre, QC Team, Billing Team, other location Branches) to build strategies
Ensuring regular MIS flow to the Insurer as per the required format and data
Make sure the medical reports TAT targets are met month on month
Escort the HNI customers for their medical check-up as and if required
Graduate/Post Graduate with Minimum 7-10 years of experience in client management preferably in Insurance/ TPA industry
Good understanding of Life Insurance operations
Good Knowledge of MS Office
Strong process & team management skills
Salary Range - 12 - 13 LPA - Depends on current skillset and past experience
Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
BillingMonitoringteam managementHealthcareEmployee EngagementSchedulingclient managementTPAMISMS Office
About Visit Health
Visit Health
Biotechnology
25
employees
About
At Visit, we believe in evolving the approach to health and wellness. Why should health insurance matter only when things go wrongWell-being should be a daily priority, not just a safety net. We enable employees to prioritise their health so that they can show up as their best selves. Our offerings reflect the same commitment:
Industries
BiotechnologyHealthcare / Pharma
Employee ratings
131 reviews
3.0/ 5
Culture
2.8
Career growth
2.7
Work-life
2.8
Employees rate it well for
Work Culture12Salary9Work Life Balance9Office Politics7Working Hours/shift7
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