Sr Manager - Network Operations & Support
Tata Communications · Mumbai · onsite · Posted 43d ago
Undisclosed11–20 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Broad outline of the Role
- Responsible for driving network operations and maintenance in the respective areas of Network/SDWAN/Cloud and security/Unified Collaboration/Mobility and IoT/other domains with the objective of minimizing downtime of network infrastructure, providing quality of network, resolving network issues, and cost effectively enhancing customer experience. The role will involve- planning and implementing network improvement projects, managing network operations, network analysis, bringing in process and cost level improvements. This is a tactical role which has a significant mid-term impact on the business units overall results.
- Graduate with 11-20 years of relevant experience
- Extensive experience in operations and project implementation of routing and Switching network technology
- Customer experience management
- Understanding of domain and related technologies
- Lead domain specific operations team to meet the uptime targets.
- Manage network operations and maintenance, this may include network equipment''s, WAN Infra and connectivity , VAPT result implementation, Hardening of network and respective devices, security operations for all sites and network.
- Ensure timely identification and fixing of network failures, review repeat issues to ensure permanent remedial actions are taken.
- Lead and drive operational review meetings with vendors and customer.
- Develop tactics for improving operation efficiencies while improving service levels, employee retention and operational costs.
- Provide direction and escalation support to 24x7 NOC team.
- Manage difficult customer situations; respond promptly to customer needs; respond to requests for service and assistance.
- The role will lead a large team.
Sourced from naukri
Skills
WANCustomer ExperienceIOTsecurity operationsVulnerability AssessmentNOCproject implementationSwitchingRouting And SwitchingNetwork analysiscloudNetwork InfrastructureEmployee RetentionoperationsmaintenanceNetwork Operations
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
Employee ratings
4,031 reviews
3.9/ 5
Culture
3.8
Career growth
3.0
Work-life
3.9
Employees rate it well for
Work Life Balance431Salary381Work Culture381Job Security327Work Environment284
Find them on