Sr.manager MIS - Shared Services

Role Purpose Payroll processing and full & final settlement

Key Accountability

- Governance of external payroll service providers, ensuring 100% adherence to contractual SLAs.

- Map and boundary-test interface integrations between PeopleSoft HRMS and vendor calculation engines.

- Standardize standard operating procedures (SOPs) split between in-house execution and vendor tasks.

- Oversee full and final (F&F) settlements, managing severances, gratuity, and notice buyouts.

- Liaise with all internal & external stakeholders in preparing month-on-month payroll for the company, hence ensuring timely & accurate salary disbursements to all working employees.

- Design, launch, and manage the internal payroll ticketing helpdesk system.

- Set and enforce strict Key Performance Indicators (KPIs) for query turnaround time (TAT).

- Serve as the final tier-3 escalation point for sensitive, high-impact executive query resolution.

- Drive proactive employee education campaigns regarding tax planning, regimes, and year-end submissions.

- Command total compliance across Provident Fund (PF), ESIC, Professional Tax (PT), and LWF.

- Direct monthly TDS deductions, quarterly Form 24Q submissions, and annual Form 16 configurations.

- Represent the organization as the primary subject matter expert during regulatory government audits.

Payroll Team s Responsibilities

- Coordinate with the Corporate HR team on employee data changes and benefits as recorded in the HR Information system from time to time.

- Liaise between internal payroll systems, external payroll vendors & employees to provide full support in resolving all important queries on time

- Support all audits on payroll/F&F related matters.

- Document all processes stringently & deliberately, setting a high bar for Payroll and F&F operations management & efficient knowledge transfer to new recruits if any.

- Manage the payroll process end to end, often reporting to the Finance & ensuring all data requests are met with, as also any ad-hoc reports upon business requirements.

- Drive automation projects, identify area of improvement and make amendments to ensure seamless process flow

Educational Qualification Any Graduate / Postgraduate (Preferred major in Human Resources and Minor in Finance)

Knowledge of Income tax and Labour law would be an additional advantage

Competencies (Knowledge & Skills)

Knowledge

• MS Office (Word, Excel, PowerPoint, Access)
• SAP Modules
• Labour laws, Income tax rules and GST knowledge
• Data MIS management

Skills

• Good communication, negotiation, interpersonal & presentation skills
• Good knowledge of financial operational & accounting knowledge
• Should have a logical and analytical bent of mind.
• Flexibility in terms of working profiles and roles
• Ability to learn a new domain quickly & open to change
• should be organized and have a systematic approach for on-time closures
• Proactive & Solution oriented approach

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