HYDERABAD · FULLTIME
Sr. Manager- Engagement & Development
HCA Healthcare
Hyderabad · onsite · Posted 5d ago
Sourced from
Undisclosed12–17 yrsfulltimeHyderabad
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Section · 01
About this role
Position Summary
Responsibilities
Team Leadership Operating Model
Learning Operations Delivery
Learning Content Design
Stakeholder Partnership
Process Improvement Performance
Education Experience
Must Have Skills
Nice to Have Skills
Knowledge, Skills, Abilities, Behaviors
Knowledge, Skills, Abilities, Behaviors
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
The Sr. Manager, Engagement Development leads the India-based team responsible for training management, learning content design, and training logistics. This role is accountable for establishing an effective operating model for the team, implementing consistent processes and ways of working, and ensuring learning support activities are coordinated and delivered efficiently.
A key priority for this leader will be to quickly bring the team and its workstreams together by establishing clear roles, workflows, handoffs, service expectations, and accountability. The Sr. Manager will provide day-to-day leadership and direction, manage work intake and priorities, identify and resolve operational barriers, and create an environment that supports high-quality and timely delivery.
The role partners closely with the AVP of Talent Management and, as needed, the AVP of Leadership Development. While primarily responsible for leading the team and its operations, the Sr. Manager may provide hands-on support for training management, content development, or training logistics when business needs require.
Responsibilities
Team Leadership Operating Model
- Lead, coach, develop, and manage a team of four professionals supporting learning and development activities.
- Establish an integrated operating model across training management, content design, and training logistics.
- Define clear roles, responsibilities, workflows, handoffs, and service expectations across the team.
- Establish team routines and operating cadences that support visibility, accountability, collaboration, and timely delivery.
- Manage team capacity, workload, work assignment, and prioritization to align resources with business needs.
- Set clear performance expectations and provide ongoing coaching, feedback, and development.
Learning Operations Delivery
- Provide oversight for day-to-day training management and administrative activities supporting Talent Management and Leadership Development programs.
- Oversee training logistics, coordination, scheduling, materials, communications, and other activities required for successful program delivery.
- Ensure work is completed accurately, consistently, and in accordance with established timelines and expectations.
- Identify dependencies, delivery risks, and resource constraints and take action to resolve or escalate issues.
- Provide hands-on support for learning operations, content, or logistics during peak periods, transitions, or other business needs.
Learning Content Design
- Provide oversight and direction for learning content design and development activities completed by the team.
- Establish processes and quality expectations for the creation, review, maintenance, and delivery of learning materials.
- Partner with U.S.-based stakeholders to clarify requirements, timelines, and desired outcomes for content-related requests.
- Ensure learning materials and deliverables are completed consistently and meet stakeholder expectations.
Stakeholder Partnership
- Serve as a primary India-based partner to Talent Management and Leadership Development stakeholders.
- Build strong working relationships with U.S.-based partners and facilitate effective collaboration across locations and time zones.
- Provide regular updates to the AVP of Talent Management regarding team capacity, priorities, performance, risks, and key deliverables.
- Partner with the AVP of Leadership Development and other stakeholders as needed to coordinate work and resolve issues.
- Translate stakeholder needs into clear priorities and actionable work for the team.
Process Improvement Performance
- Develop and maintain standardized processes, documentation, workflows, and operating procedures.
- Establish appropriate service measures, delivery expectations, and performance indicators to monitor team effectiveness.
- Use performance data, stakeholder feedback, and operational observations to identify opportunities for improvement.
- Drive continuous improvement efforts that increase efficiency, quality, consistency, and scalability.
- Identify opportunities to simplify, streamline, or automate recurring work.
- Support a culture of accountability, collaboration, responsiveness, and continuous improvement.
Education Experience
- Bachelor's degree in Learning Development, Human Resources, Organizational Development, Business, or a related field; equivalent relevant experience may be considered.
- Typically 12+ years of progressive experience in Learning Development, training operations, shared services, or a related function.
- 3+ years of people leadership experience, including responsibility for coaching, performance management, workload allocation, and team development.
- Experience managing or supporting training operations, learning content development, and/or training logistics.
- Demonstrated experience establishing or improving operational processes, workflows, service expectations, and team coordination.
- Experience partnering with stakeholders across functions, geographies, and organizational levels.
- Experience working with U.S.-based or global teams across time zones.
- Experience in an India-based Global Capability Center, shared-services environment, or similar global operating model strongly preferred.
Must Have Skills
- Strong people leadership and team-development capability.
- Strong understanding of Learning Development operations and the activities required to support effective training delivery.
- Demonstrated ability to build processes, establish structure, and improve ways of working in a developing or changing environment.
- Strong project, workload, and priority-management skills.
- Ability to coordinate multiple workstreams and establish effective handoffs across team members.
- Strong stakeholder-management and relationship-building skills.
- Excellent written and verbal English communication skills.
- Ability to communicate effectively with senior leaders and U.S.-based stakeholders.
- Strong problem-solving skills with the ability to identify operational issues and implement practical solutions.
- Strong proficiency in Microsoft Excel, PowerPoint, and related productivity tools.
- Ability to balance people leadership responsibilities with hands-on support when required.
Nice to Have Skills
- Experience administering or working with Learning Management Systems (LMS).
- Experience with instructional design, learning-content development, or content-authoring tools.
- Experience using dashboards, reporting tools, or operational metrics to manage performance.
- Experience with Lean, Six Sigma, or other continuous-improvement methodologies.
- Experience implementing automation or process-improvement solutions within learning operations.
- Prior healthcare or other highly regulated industry experience.
- Prior experience establishing or scaling a team within a Global Capability Center or shared-services environment.
Knowledge, Skills, Abilities, Behaviors
- Demonstrates strong leadership judgment and creates clarity in environments where processes or responsibilities are still developing.
- Builds trust and productive relationships across teams, cultures, geographies, and organizational levels.
- Creates accountability while maintaining a collaborative and service-oriented leadership style.
- Demonstrates a strong
Knowledge, Skills, Abilities, Behaviors
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
AutomationEnglish Communicationlmsinstructional designhuman resourcesleadership developmentlearning management systemsAuthoringLogisticsLearning And DevelopmentHealthcareoperationsmaintenanceorganizational development
Section · Company
About HCA Healthcare
HCA Healthcare
Healthcare
4.0k+
employees
Nashville, TN
USA
₹17.9L PA avg
Avg at HCA Healthcare
About
HCA Healthcare - India is an integral innovation and operational hub in support of HCA Healthcare and our mission: Above all else, we are committed to the care and improvement of human life. HCA Healthcare is a company focused on creating healthier tomorrows through the delivery of patient-centered care across approximately 190 hospitals and 2,400 sites of care in the United States and United Kingdom.
Every day, our colleagues around the world go to work with a collective focus: our patients. This focus positively impacts the care experience at the bedside and beyond. HCA Healthcare - India serves as a vital hub for operations and supports HCA Healthcares work to enhance healthcare delivery through technology and innovation.
Industries
Healthcare
Employee ratings
9 reviews
4.7/ 5
Culture
4.3
Career growth
3.3
Work-life
4.1
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