Sr. Manager Digital Platforms

Role & responsibilities :

• Gather, analyse and document business requirements for digital product and platform enhancements across App and Web journeys.
• Prepare BRDs, User Stories, Process Flows, Acceptance Criteria and screen-level requirements.
• Coordinate with Product, Technology, UI/UX, Analytics, Operations, Risk and Compliance teams to ensure requirement clarity and timely execution.
• Support end-to-end delivery of digital product features from requirement finalisation through UAT, release and go-live.
• Track project milestones, sprint progress, dependencies, risks, issues and action items, ensuring timely closure.
• Prepare UAT scenarios and test cases, coordinate UAT execution, manage defects and validate fixes before release.
• Support release governance, go-live readiness, release notes, SOP updates and post-deployment validation.
• Monitor post-live digital journey performance including traffic, leads, funnel conversion, drop-offs, completion rates and feature adoption.
• Work with Analytics teams to validate dashboards, data accuracy and KPI reporting and identify actionable insights.
• Partner with UI/UX and DCX teams to review customer journeys, wireframes, content and screen flows and identify opportunities to improve customer experience and conversion.
• Prepare project status reports, MOMs, action trackers, issue logs and governance updates for stakeholders and leadership.
• Maintain documentation for requirements, approvals, UAT evidence, release artefacts and dashboards.
• Proactively identify delivery risks, dependencies and blockers and escalate critical issues to the Product Owner Lead.
• Support continuous improvement and enhancement backlog creation based on customer behaviour, KPI trends, UAT observations and business feedback

Preferred candidate profile:

• Graduate in Engineering, Technology, Management, Business or a related discipline. MBA/Post-Graduation is preferred but not mandatory.
• 48 years of experience for Manager in Digital Product Management, Product Delivery, Business Analysis, UAT, Digital Platforms or related areas.
• Experience in BFSI, Banking, Financial Services, FinTech, Digital Lending or Consumer Digital Platforms is preferred.
• Strong hands-on experience in requirement gathering, BRD preparation, user stories, process mapping and acceptance criteria.
• Good understanding of UAT management, test case preparation, defect tracking, defect prioritisation, release management and go-live readiness.
• Experience working on App and Web digital journeys and understanding customer journey, funnel, conversion and drop-off metrics.
• Strong stakeholder management skills with experience coordinating across Business, Product, Technology, Analytics, UI/UX, Operations, Risk and Compliance teams.
• Ability to manage multiple requirements, dependencies, timelines, risks and priorities in a fast-paced digital environment.
• Strong analytical, problem-solving, documentation and communication skills.
• Experience with Agile/Scrum, sprint execution, product/project tracking and digital analytics will be an advantage.
• Candidates with experience as Digital Product Manager, Product Owner, Product Analyst, Business Analyst, Senior Business Analyst, Product Delivery Manager or Digital Transformation Manager would be relevant.