Sr Manager - Customer Centricity

Job Summary

The Senior Manager - Customer Centricity at Godrej Industries Group is responsible for leading and implementing strategies to enhance customer satisfaction and loyalty across the organisation. This role focuses on fostering a customer-centric culture, ensuring alignment in service delivery, and mentoring a team of customer service professionals. The successful candidate will analyse customer feedback, monitor key performance indicators, and collaborate with cross-functional teams to drive continuous improvement. The position offers a comprehensive benefits package, including health insurance, paid leave, wellness programmes, and performance-based earning opportunities, all within an inclusive and supportive work environment.

Responsibilities

• As the Senior Manager, you will be responsible for driving a customer-centric culture throughout the organization, ensuring that all departments are aligned in delivering exceptional service to our customers.
• Develop and implement customer-centric strategies to improve overall customer experience.
• Collaborate with cross-functional teams to ensure alignment in delivering exceptional service.
• Analyze customer feedback and data to identify areas for improvement.
• Lead and mentor a team of customer service professionals.
• Monitor and report on key performance indicators related to customer satisfaction.

Requirements

• Proven experience in a customer-centric role, preferably in a managerial capacity.

Qualifications

• A bachelor's degree in Business Administration or related field is required.

Experience

• Work experience: 6-8 years.

Skills

• Strong leadership and communication skills.
• Excellent analytical and problem-solving abilities.
• Ability to thrive in a fast-paced environment.

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.