Sr Manager - CRM and Dealer Systems

• Develop and implement comprehensive strategies to enhance customer engagement and retention.
• Manage and maintain accurate records of customer interactions using CRM software.
• Collaborate with cross-functional teams to identify and prioritize business requirements.
• Analyze data to provide insights on customer behavior and preferences.
• Train and support dealers on the use of CRM tools and systems.
• Monitor and report on key performance indicators related to customer satisfaction and retention.

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