Sr. Manager, Client Satisfaction Operations

At Meazure Learning, we aim to empower open-minded, inquisitive, and driven people, and we love how each new addition to the team adds to our culture. Here, you can positively impact the careers of millions of test-takers and reshape the education technology landscape by working toward one vision:

To provide life-long learners across the globe the freedom to pursue their academic dreams and career aspirations safely, securely, and conveniently.

Our Vision starts with our values-Hungry, Humble and Smart. We are looking for team members who model drive for results. Team members who think of the organization and team first without ego or agenda. Leaders who instinctively collaborate and operate with emotional intelligence. This is the foundation of success for all employees at Meazure Learning.

The Role

As a Senior Manager, Support Team, you will oversee the operations and performance of the Client Satisfaction team. Reporting to the Director, Operations, you will ensure that all team members are working together to achieve our Client Satisfaction goals.

The Responsibilities

• Assist in the creation and monitoring KPI (Key Performance Indicators) for the Client Satisfacation team.
• Ensure all SLA (Service Level Agreements) are met.
• Oversee and coordinate daily operations and performance.
• Maintain compliance with external regulations and internal policies.
• Assess and report progress in meeting department objectives.
• Lead and manage a team of employees, providing guidance and support as needed.
• Collaborate with other departments and stakeholders to ensure that business needs are being met.
• Assist department staffing needs (e.g., interviewing, hiring, new hire and ongoing training, annual evaluations, etc.)
• Generate necessary reports for the Director and Executive team.

Additional Position Information

• Location: Remote
• Core Hours: Rotational - Night Shift
• Core Days Worked: To be determined.

The Desired Attributes

• Proven track record of successful leadership and team management.
• Excellent communication and interpersonal skills.
• Highly professional with written, oral, and interpersonal skills - Focuses on solving conflict; Strong listening skills; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive team experience and environment.