Sr. Manager - Cisco UCCE
Sutherland Global Services · Chennai · onsite · Posted 52d ago
Undisclosed10–20 yrsfulltimeSourced from
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About this role
Job Description
Interested suitable candidates please be in touch with [email protected]
Sr. Manager is a senior-level executive responsible for the management, strategy, and execution of IT infrastructure within an organization. This role involves overseeing the IT department, ensuring that systems and technology services align with the business goals and operational needs. IT Directors serve as a bridge between technical and non-technical domains, translating business objectives into technological solutions and vice versa. The IT Director must be comfortable interfacing with fortune 500 clients. Must be able to travel approximately 10% and work various off shift and weekend hours supporting projects and participate in a 24x7 on-call rotation.
Required Technical Skills
- Cisco Contact Center Knowledge
- Cisco UCCE Architecture
- CVP
- Finesse
- CUCM integration
- ICM scripting basics
Server & Infrastructure Skills
- Windows Server Administration
- VMware / Virtualization platforms
- Active Directory & DNS
- Storage and backup technologies
Certifications
- WindowsVMWare certifications along with UCCE preferably.
Experience :
- 10 - 20 years of experience
Responsibilities :
- - Maintain UCCE servers (AW, PG, Rogger, CVP, Finesse, CUCM, etc.)
- Manage Windows Server environments supporting UCCE
- Perform server builds, upgrades, and patching
- Monitor server performance, CPU, memory, storage, and system health
- Support Cisco UCCE application services
- Troubleshoot infrastructure-related issues impacting call routing or agent availability
- Handle upgrades, migrations, and system refresh projects
- Maintain high availability and redundancy architecture
- Monitor UCCE components using monitoring tools
- Investigate system alerts and service outages
- Perform root cause analysis for infrastructure failures
- Work with Cisco TAC and vendors when required
- Manage backups for UCCE servers and databases
- Support Disaster Recovery testing and failover activities
- Implement OS and infrastructure security hardening
- Maintain compliance with enterprise security standards
- Work with network, voice, database, and application teams
- Support change management and release activities
- Document infrastructure designs and operational procedures Qualifications
Any Graduate/Post Graduate
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
VMwareDNSActive DirectoryWindowsDisaster recoveryChange ManagementVirtualizationoperationsCiscoInfrastructure
About Sutherland Global Services
Sutherland Global Services
BPO
17.6k+
employees
1986
40 years old
Chennai, Tamil Nadu
India
₹3.6L PA avg
Avg at Sutherland Global Services
About
Sutherland is a business process transformation company that rethinks & rebuilds business processes for the digital age.
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