Sr Manager, Associate Relations

Job Summary

Senior Manager, Associate Relations provides consultation to internal associates on HR policies and may resolve formal employment complaints. Typically looked to as a subject matter expert to help resolve problems.

Responsibilities

• Investigate and resolve manager and associate issues
• Resolve manager and associate issues by acting as a coach and providing guidance
• Help people leaders associates, and business leaders reconcile conflicts and disputes
• Ensure all associates have an objective and knowledgeable resource at their disposal to work through challenging employment, performance and policy issues
• Partner with other departments such as Legal, Benefits, Office of Corporate Investigations and Security Operations to ensure legal and regulatory compliance while identifying solutions
• Investigate and resolve formal employment complaints including harassment, discrimination, wrongful termination, etc.
• Review departmental case data to identify trends and recommend action plans for business units to implement
• Partner with the line of business HR Business Partners to enhance people leader capabilities
• Review policies and procedures that support the associate experience
• Act as role model and champion for Capital One values
• Participate in internal projects that improve processes that require partnership with crossfunctional teams and integrative problem-solving skills
• Knowledge of employment law and employment practices
• Lead, motivate and develop a team of Associate Relations Consultants
• Examine data at the department, line of business, and division level to identify trends and recommend action plans for business units to implement
• Serve as a point of escalation for investigations into formal employment complaints including harassment, discrimination, wrongful termination, etc.

Basic Qualifications

• MBA or Master\'s Degree or PGDM Full-time
• At least 12 years of client management experience
• At least 5 years of experience as a Human Resources Business Partner
• At least 1 year of experience leading project teams

Preferred Qualifications

• 10+ years of experience working in a team environment and collaborating with multiple stakeholders
• 13+ years of Human Resources experience, with a focus on employee relations

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