Sr Lead Software Engineer - ServiceNow

Job Summary


Responsibilities

• Leveraging ServiceNow Admin/Implementation Specialist, Foundation, JavaScript, and HTML knowledge
• Developing and maintaining Change, Incident and Problem Management applications, including Business rules, Script Includes, UI Script, Client Script, UI Policy, workflows, Assignment rules, SLA's, views, email notifications and templates
• Supporting ServiceNow Service Catalogue and Requested Items related artifacts
• Implementing general settings such as incident, problem, change, and SLA
• Service Catalogue configuration, for example, creating service requests for multiple stakeholders (App teams, HR, Incident Management team, etc.)
• ServiceNow Portal configuration working in AngularJS
• Flow Designer to build catalogue workflows / integrations
• Creating and updating: Order Guides, Catalogue Items, Record Producers, Requested Items, Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI Script, Client Script, UI Policy, Data Imports and Transformation Maps
• Following Agile/Scrum/SAFe methodology
• Automation Integration: Implementing, updating, and managing ServiceNow Discovery
• Integrating third party systems with CMDB (Configuration Management Database)
• REST/SOAP API integration
• Leveraging Flow Designer to build catalogue workflows / integrations
• Monitoring Optimization: Monitor ServiceNow performance metrics, health scan scorecard and proactively improve performance, supportability, maintainability, security, and user experience
• Security Compliance: Manage user roles, access controls, and authentication mechanisms
• Ensure compliance with data governance policies and audit requirements through secure logging practices
• Collaboration Leadership: Partner with ServiceNow stakeholders such as Human Resources, Incident Management, RRR, and others
• Conduct knowledge-sharing sessions and mentor junior team members on best practices
• Continuous Improvement: Stay current with latest features, releases, and ecosystem tools. Contribute to the evolution of ServiceNow standards and best practices

Requirements

• At least 6 years experience with Acting as a Service Now Administrator / Developer
• ServiceNow Discovery
• CMDB (Configuration Management Database)
• Agile/Scrum/SAFe methodology
• At least one of the following certifications: CSA - Certified ServiceNow Administrator; CAD - Certified Application Developer
• Work experience: 8-10 years

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