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    Job · 16420640

    Tata Communications logo

    Sr Lead - Service Delivery & Management

    Tata Communications · Pune · onsite · Posted 44d ago

    Undisclosed8–13 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Responsible for managing, monitoring, troubleshooting, and optimizing enterprise SD-WAN and network infrastructure in a 24x7 operations environment. Acts as the highest level of technical escalation within operations, ensuring network availability, performance, security, and service continuity.
  1. Monitor and manage SD-WAN infrastructure across multiple sites and regions.
  2. Configure and troubleshoot SD-WAN policies, application-aware routing, path selection, and WAN optimization features.
  3. Perform root cause analysis (RCA) for SD-WAN-related incidents.
  4. Manage device onboarding, provisioning, and lifecycle activities.
  5. Ensure optimal performance of internet, MPLS, broadband, and LTE connectivity.
  8. Support and maintain LAN, WAN, WLAN, and Data Center networks.
  9. Troubleshoot routing and switching issues involving:
    • BGP
    • OSPF
    • EIGRP
    • Static Routing
    • VLANs
    • STP
    • HSRP/VRRP
  10. Manage network performance and capacity planning.
  11. Handle incident, problem, and change management activities.
  13. Incident and Problem Management
    • Act as L3 escalation point for critical network incidents.
    • Conduct detailed packet analysis using tools such as Wireshark.
    • Coordinate with ISPs, carriers, and vendors for issue resolution.
    • Lead Major Incident Management (MIM) calls and provide technical guidance.
    • Prepare post-incident reports and preventive action plans.
    Security and Compliance
    • Support firewall and network security operations.
    • Ensure compliance with organizational security policies.
    • Review access requests and network security changes.
    • Assist during vulnerability assessments and audits.
    Change and Release Management
    • Review and implement network-related changes.
    • Perform risk assessment and rollback planning.
    • Participate in maintenance windows and infrastructure upgrades.
    • Validate successful implementation post-change.

    14. Sourced from naukri

    Skills

    OSPFRelease ManagementProblem managementauditsHSRPeigrpltemajor incident managementChange ManagementRisk AssessmentNetwork SecurityOnboardingNetwork InfrastructureFirewalloperationsmaintenanceMPLScompliance

    About Tata Communications

    Tata Communications logo

    Tata Communications

    Telecom

    5.9k+

    employees

    1986

    40 years old

    Mumbai, Maharashtra

    India

    About

    Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.

    Industries

    Telecom

    Employee ratings

    4,031 reviews

    3.9/ 5

    Culture

    3.8

    Career growth

    3.0

    Work-life

    3.9

    Employees rate it well for

    Work Life Balance431Salary381Work Culture381Job Security327Work Environment284

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    Sr Lead - Service Delivery & Management · waiting for your command