Sr. Lead- Collections and Cash application

Role: Sr. Lead- Collections and Cash application

Team : Order to Cash

Shift timings: US shift(3.30 pm- 12.30 am)- Hybrid mode

Reports to : Head Collections & Cash Application

Why do we have this role?

As part of the transition and expansion of Accounts Receivable operations within the GCC, this role leads Collections and Cash Application operations, driving cash flow performance, operational excellence, standardisation, compliance, automation and team development across regions.

What do you do in the role?

• Lead, coach, and develop Collections and Cash Application professionals.
• Manage daily Collections activities to achieve cash collection, aging and DSO targets.
• Oversee accurate and timely application of customer payments.
• Monitor unapplied and unidentified cash and drive resolution.
• Establish and monitor operational KPIs, SLAs, productivity and quality metrics.
• Report numbers to the management
• Lead process improvement, automation and standardisation initiatives.
• Ensure compliance with policies, controls, audits and governance requirements.
• Manage stakeholder relationships and operational escalations.

What experience/qualities you need to bring with you

• 9-14 years of experience in Accounts Receivable, Collections, Cash Application or Finance Operations.
• Proven people leadership and team management experience.
• Strong knowledge of end-to-end Order-to-Cash and Accounts Receivable processes.
• Experience driving operational excellence, KPIs and process improvements.
• Strong stakeholder management, analytical and communication skills.
• Strong understanding of Accounts Receivable and Collections processes, including ageing analysis, account reconciliation, cash application, and dispute resolution.
• Bachelors degree in Commerce, Finance, Accounting, or a related discipline.
• Strong analytical skills with a focus on data accuracy, account integrity, and identifying collection trends and risks.
• Ability to manage multiple customer accounts, competing priorities, and tight deadlines while maintaining service and quality standards.
• Advanced Microsoft Excel skills, with the ability to analyse large datasets and prepare Collections reports and performance metrics.
• Self-motivated and able to work independently, manage deliverables, and take ownership of assigned portfolios.
• Strong stakeholder management, negotiation, and written and verbal communication skills, with the ability to engage effectively with customers and internal teams.
• Good understanding of finance processes, internal controls, compliance requirements, and escalation procedures, with a continuous improvement mindset.

How success will be measured

• Achievement of Collections and Cash Application KPIs.
• Cash collection and DSO performance.
• Reduction of unapplied cash.
• SLA, productivity and quality performance.
• Team engagement and capability development.
• Accurate and timely delivery of Collections reporting, ageing analysis, and performance insights to support management decisions.
• Consistent adherence to Collections policies, internal controls, compliance requirements, and escalation procedures.
• Active contribution to automation, standardisation, and continuous improvement initiatives that enhance Collections efficiency, accuracy, and working capital performance.

What we promise to give you

• Health Insurance benefits
• Access to our Employee Assistance Program
• Cab support for the EMEA & US shifts

Sinch Values

• Dream Big - We make the impossible possible by dreaming big to solve our customers problems and improve their businesses. Great things happen when we dare to challenge the status quo and find creative new ways to wow them. Driven by curiosity, we believe there is no such thing as failure, only continuous learning, and development. Having big, crazy, ambitious goals drives our success.
• Win Together - Great teams work faster and better together creating meaningful impact for customers. Together as one global team, in close collaboration with our customers, we embrace diversity, meritocracy and care about every single individual. We build trust through open and honest relationships. Its all about the team: being inclusive, respectful, and sharing our knowledge to empower all for personal growth. We collaborate, have fun and are stronger together.
• Keep it Simple - Sinch means simple and easy. Its how we want customers to feel when dealing with us: uncomplicated, down-to-earth, and useful. Things stay simple when you are honest, open and act with integrity. Cut the fluff and talk straight! This also means spending our time and money wisely on things that really count. Eyes on the horizon, feet on the ground.
• Make it Happen - We make things happen and make them matter for our customers and the world. We are “doers” who value getting results and don’t overthink matters. We stay accountable for our actions, apply the highest ethical standards to set ourselves apart and always deliver. If we’re not making an impact, we rethink the approach. Structure helps us, bureaucracy and excuses do not. No putting things off – let’s get it done now.