HYDERABAD · FULLTIME
Sr - Lab Product Analyst
HCA Healthcare
Hyderabad · onsite · Posted 1d ago
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Undisclosed5–9 yrsfulltimeHyderabad
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Section · 01
About this role
Job Summary
Responsibilities
Education Experience
Must Have Skills
Functional Skills
Soft Skills
Nice to Have Skills
Licenses, Certifications Training
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
This is a high-performing team that works cohesively as we maintain, implement, and optimize the laboratory information system to support laboratories and patients served in hospital and freestanding ER facilities across our divisions, in alignment with the Laboratory Service Line's goals and initiatives.
The position requires a strong work ethic, a desire to learn and grow, and the ability to manage and prioritize multiple responsibilities. Attention to detail and keen judgement are crucial to this role.
The LIS Senior Support Analyst will need to be able to trouble-shoot problems through investigation, collaboration, and creative problem solving and must be well-versed in CAP (College of American Pathologists) and other regulatory bodies' requirements for LIS Systems and will serve as a resource to laboratories in maintaining compliance with these requirements.
The successful LIS Senior Support Analyst will be an effective communicator with great customer service skills in order to build strong working relationships with the teams we support. The LIS Senior Support Analyst will be a subject matter expert in various areas of the LIS and will collaborate as part of the development team to fulfill change requests and meet the needs for various projects as required.
Responsibilities
- Leadership or collaboration in the successful build, implementation, and support of small and large projects in the LIS space.
- Facilitation of change requests as part of the LIS Development Team.
- Facilitation of education regarding changes in the LIS system. May produce education materials, resources, and communications for end users.
- Support work towards implementation of Enterprise projects with deadlines that must be met.
- Provision of training and support to less experienced team members.
- Serves as a resource to others throughout the Enterprise as a SME in areas of advanced experience.
- Performance of dictionary maintenance, testing, and documentation according to team standards.
- Performance of daily and monthly system checks and reference lab maintenance.
- Performance of system validations, monthly and bi-annual system verifications required by CAP and other regulatory bodies to ensure the integrity of our systems.
- Troubleshooting and documentation of incidents and change requests, with appropriate escalation as required.
- Collaboration with other teams in the fulfillment of project requirements.
- Production system support including On Call responsibilities (rotated among LIS team) as required.
- Provision of support for all facilities across the division.
- May support other divisions as needed.
- Active participation in meetings of the division LIS Team, willing to ask questions and offer opinions.
- Promotion of system security and patient confidentiality and monitoring compliance.
- Building of strong relationships with core customer base (lab directors and med techs, etc.).
- Adherence to HCA Code of Conduct and Mission Value Statement.
- Performance of other duties as assigned.
- Proficiency with Meditech 5.6 and Expanse Lab modules.
Education Experience
- Bachelor's degree
- MLS Certification
- 5+ Years of Lab Information Systems Support
Must Have Skills
- 5+ years of Laboratory Information Systems (LIS) Support
- Strong experience in Meditech 5.6 Laboratory Module
- Strong experience in Meditech Expanse Laboratory Module
- LIS implementation, maintenance, and production support
- LIS troubleshooting and incident management
- Dictionary maintenance, testing, and documentation
- Change request management and system enhancement support
- System validation and verification activities
- Laboratory workflow understanding (Clinical Lab Operations)
- CAP (College of American Pathologists) compliance knowledge
- Regulatory compliance experience (CAP, CLIA, Joint Commission, etc.)
- Reference Lab maintenance and support
Functional Skills
- End-user support and customer service
- Root cause analysis and problem-solving
- Stakeholder management (Lab Directors, Medical Technologists)
- Project implementation and deployment support
- Training and mentoring junior team members
- Documentation and SOP creation
- Cross-functional collaboration
Soft Skills
- Excellent communication skills
Nice to Have Skills
- Experience supporting multi-hospital healthcare environments
- Healthcare IT systems integration
- Interface troubleshooting (HL7)
- Laboratory instrument interfaces
- Middleware experience
- SQL / database querying skills
- System testing and validation methodologies
- Production support and on-call support experience
Licenses, Certifications Training
- N/A
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
Customer ServiceCapIncident Managementhealthcare complianceHospitalDatabase QueryingCall SupportdeploymentChange Request Managementhealthcare itHealthcareCommunication SkillscomplianceCommunication And Interpersonal Skills
Section · Company
About HCA Healthcare
HCA Healthcare
Healthcare
4.0k+
employees
Nashville, TN
USA
₹17.9L PA avg
Avg at HCA Healthcare
About
HCA Healthcare - India is an integral innovation and operational hub in support of HCA Healthcare and our mission: Above all else, we are committed to the care and improvement of human life. HCA Healthcare is a company focused on creating healthier tomorrows through the delivery of patient-centered care across approximately 190 hospitals and 2,400 sites of care in the United States and United Kingdom.
Every day, our colleagues around the world go to work with a collective focus: our patients. This focus positively impacts the care experience at the bedside and beyond. HCA Healthcare - India serves as a vital hub for operations and supports HCA Healthcares work to enhance healthcare delivery through technology and innovation.
Industries
Healthcare
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