Sr Java Developer

Senior Java Developer (Java + Rocket UniVerse DB)
Location: Pune / Remote (India)
Employment Type: Full-Time
Shift Timing: 2:00 PM to 11:00 PM IST or 3:00 PM to 12:00 AM IST
Experience: 4-6 Years

About the Role
We are seeking a highly motivated and customer-focused Technical Support Engineer to support a long-running enterprise Document Management System platform. The ideal candidate will combine strong Java troubleshooting capabilities with excellent customer communication skills and experience supporting US-based clients.
The role involves handling production support incidents, troubleshooting application and database issues, interacting directly with customers via phone, email, and chat, and participating in enhancement and development initiatives when required. The underlying platform uses Java and Rocket UniVerse Database technologies.
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Key Responsibilities
- Provide L1/L2 application support for business-critical customer environments.
- Troubleshoot application, connectivity, environmental, and performance-related issues.
- Investigate and resolve Java application issues.
- Support and troubleshoot Rocket UniVerse Database environments.
- Analyse logs, error messages, and database issues to identify root causes.
- Handle customer interactions through phone, email, and chat channels.
- Participate in customer upgrade, maintenance, and enhancement activities.
- Support API-related troubleshooting and integration issues.
- Work closely with customer stakeholders and internal technical teams.
- Create and maintain technical documentation and knowledge base articles.
- Provide timely updates and ensure high customer satisfaction.
The customer indicated the role will involve troubleshooting environment issues, connectivity issues, API-related problems, customer upgrades, and future enhancement projects.
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Technical Skills
Mandatory
- Strong Core Java knowledge
- Java Application Support / Production Support experience
- Experience troubleshooting enterprise applications
- API integration and troubleshooting experience
- SQL and database query knowledge
- Incident management and root cause analysis
- Log analysis and troubleshooting skills
- Windows and/or Linux server support experience
Preferred
- Rocket Software UniVerse Database
- MultiValue Database Platforms
- Rocket DB / UniData / UniVerse experience
- Document Management Systems
- Legacy Enterprise Application Support
- Web Services and API integrations
- Basic scripting and automation knowledge
The customer specifically referenced Java, Rocket Database, and UniVerse command shell troubleshooting as relevant technologies.
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Communication Skills (Critical Requirement)
The successful candidate must possess:
- Excellent spoken and written English communication skills
- Strong business email writing capabilities
- Professional customer interaction skills
- Experience handling customer calls independently
- Experience providing support to US-based customers
- Strong stakeholder management abilities
- Ability to communicate technical information to non-technical users
- Excellent documentation and ticket management skills
Communication capability is considered equally important as technical skills for this position.
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Experience Requirements
- 4-6 years of experience in Application Support, Production Support, or Technical Support roles
- Hands-on experience supporting enterprise software applications
- Experience working with global or US customers
- Experience managing customer incidents and escalations
- Exposure to Java-based applications in production environments
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Desired Candidate Profile
- Strong troubleshooting and analytical mindset
- Customer-centric approach
- Self-driven and capable of working independently
- Comfortable handling direct customer calls
- Ability to quickly understand legacy systems and business processes
- Strong ownership and accountability
- Willingness to learn and support Rocket UniVerse environments