Sr IT Technician

Join Datamark, Inc. as an IT Technician, where you will be a vital part of our technology team. The IT Technician, under general supervision of the IT Manager, performs analytical, technical, and administrative work in the planning, design, maintenance and the installation of new and existing personal computer systems. The IT Technician performs level 2 triage and provides onsite support for Systems, Network and Telecom support. Works on moderately complex applications. Confers with end users to determine types of hardware and software requirements. Selects appropriate software and modifies to suit. Maintains an adequate spare parts inventory of systems, subsystems, and component parts used in the repair of desktops, laptops and other endpoint peripherals.  Installs new hardware and software and maintains existing endpoint hardware and software. Trains end users on the use of equipment and software.

Key Responsibilities:

•          Install and configure Desktop/Laptop hardware, software applications and peripherals.
•          Install and configure various operating systems including but not limited to Microsoft
•          Perform equipment and office relocations, as needed
•          Troubleshoot Windows 10 and 11 computers, for common software and hardware related issues
•          Troubleshoot basic network and systems connectivity issues that include routers, switches, circuits, servers, wireless and associated equipment
•          Troubleshoot basic telecommunications issues that include Cisco & Avaya telecommunications platforms and their associated equipment and cabling.
•          Monitor, document and maintain the highest level of security on all systems including virus protection, user permissions for both local, network and Internet access on all desktop computers. Report any discrepancies to management and work with other IT technical teams to remediate
•          Communicate with end users, client support personnel, peers and supervisors on all personal computer and specified client applications that require a technical resolution.
•          Prepare progress and maintenance reports for all work performed, update assigned support tickets using ITIL as a framework
•          Acts as an IT Liaison when coordinating with other departments in the absence of the physical presence of the Manager of IT.
•          Participate in inventory control and reporting of all IT hardware and software. Maintain site inventory in IT asset inventory system

Qualifications:

• Associate's degree in Computer Science, Information Technology, or related field.
• At least 2 years of experience as an IT Technician or in a similar role.

• Strong knowledge of desktop operating systems (primarily Windows 10 and 11) and common software applications.
• Experience with networking concepts and basic troubleshooting of routers and switches.
• Proficiency in configuring and supporting printers and other peripheral devices.
• Excellent problem-solving skills and the ability to communicate technical information clearly.
• Ability to work collaboratively in a team environment and support end-users effectively.
• Willingness to continuously learn and adapt to new technologies.

• Provident Fund (PF) – Statutory savings and retirement benefit.
• Gratuity – Provided as per applicable laws to reward long-term tenure.
• Mediclaim Insurance – Comprehensive health insurance coverage for employees and dependent