Sr. IT Operation Specialist

As a Senior IT-Operations Specialist, you will balance a mix of both technical support and system administration, ensuring the smooth operation of both end-user devices and network infrastructure. You will be responsible for troubleshooting hardware, software, and network issues across a multi-operating system environment, including Microsoft Windows, macOS, and Linux (a small minority). Additionally, you will play a key role in onboarding new employees, provisioning system accounts, maintaining IT inventory, and managing vendor relationships, all while ensuring compliance with ISO standards.

Responsibilities:

• End-User Support: Provide IT support for employees.
• New Employee Onboarding: Set up and configure laptops, user accounts, and system access for new hires, ensuring a smooth onboarding experience.
• Network and System Administration: Configure and troubleshoot routers, switches, firewalls, and wireless access points.
• User Account and Access Management: Provision and deactivate system accounts, email accounts, and application access, ensuring ISO compliance.
• Hardware and Software Inventory Management: Maintain an up-to-date inventory of IT assets, including laptops, peripherals, and software licenses.
• Software and License Management: Purchase, renew, and track software licenses and IT assets to ensure compliance and availability.
• Vendor and Procurement Management: Coordinate with vendors for hardware/software purchases, IT services, and contract renewals.
• System Security and Compliance: Ensure IT operations align with ISO certification requirements, access control policies, security best practices, and IT governance.
• Documentation and Process Improvement: Maintain IT documentation, update asset records, and contribute to process enhancements to meet compliance and audit requirements.

Requirements:

• Strong Communication and Customer Service Skills: Ability to explain technical concepts to non-technical users and provide excellent support.
• IT Support and Troubleshooting Expertise: Proven ability to provide IT support in a multi-OS environment (Windows, macOS, and Linux) with a strong understanding of hardware, software, and peripheral troubleshooting.
• Systems Administration Knowledge: Hands-on experience managing user accounts, system access, and authentication protocols (Active Directory, Microsoft 365, Google Workspace, or similar).
• Networking Knowledge and Administration: Understanding of network fundamentals, including LAN management, VLAN configuration, switch setup, and WiFi network troubleshooting.
• Network Monitoring and Troubleshooting: Ability to monitor network performance, diagnose LAN issues, and resolve connectivity problems.

It would be great if you also had:

• Basic knowledge of GCP: Be able to conduct access reviews, provision access, and perform similar administrative tasks.
• Firewall and Security Awareness: Familiarity with pfSense or similar firewall solutions for managing network security and traffic rules.
• Virtualization and Infrastructure: Understanding of virtual machines (VMs) and experience with Xen or a similar virtualization platform.